Bad Service, Attitude

On 1 March 2026, my partner and I visited Del Forno Glenanda, where we are regular customers. We placed our order for two New York Strip Steaks at approximately 14:28. By 15:22, no food had been served, and no waiter had checked on us. After finally getting the attention of the owner, John, the meals were brought out immediately, but without steak knives and with poor presentation. John then informed us that the order had only been captured at 14:51, implying that we were being untruthful about when it had been placed. As customers, we have no influence over when a waiter enters an order into the POS system. His manner was dismissive and unprofessional. Despite paying, we chose not to eat the food. This is not the first time we have experienced poor service or incorrect orders at this branch, but the deterioration since the departure of the previous manager, Joe, has become increasingly noticeable. Based on this experience, we will no longer be returning to Del Forno, at this or any other branch.