pensioner wants website opened or refund

Paid her R3200 for a website, asked for additional work for which she charged R800 couldnt pay so she locked the website, when i contacted her later I told her i could pay in R300 and the balance a bit later, she agreed to open up the website for me. Then started making excuses that ""she hadnt paid the server in a while"" which is not my fault or my problem. She then demanded another R2200 to open up the website I said no and that i wanted a refund of the difference of R3200 less R500 she refused. It has gone to the NCC she is ignoring all communication with them, they have told her they are going to fine her heftily she just ignores. Its gone to the investigation department now to fine her for non compliance. Very upset about this as this is just not good service