RED LIGHT UNAUTHORIZED PAYMENT

Item: Planet42
Rating: 1
Author: Alida B

Same issue as last month. Sending messages of outstanding payments.

The cae was returned by myself and still they try to deduct the installment.

Last month was the same issue and the deduction was only after 2 weeks refund after all the phone calls of debtors and explanations.

I have proof.

Helpful (0)

Replies (106)

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Replies (106)

Planet42's replyOfficial

27 Feb 2026, 10:55

Hi Alida

Please be advised that we have escalated the matter.
Kindly be advised that one of our consultants will contact you regarding the matter raised.

We apologize for the inconvenience caused.

Regards
Your Planet42 Team

Best regards,

Planet42's reply27 Feb 2026, 10:55

Official

Hi Alida

Please be advised that we have escalated the matter.
Kindly be advised that one of our consultants will contact you regarding the matter raised.

We apologize for the inconvenience caused.

Regards
Your Planet42 Team

Best regards,

Planet42's replyOfficial

27 Feb 2026, 12:27

Hi Alida

Please be advised that we have tried calling you; however, our attempts were unsuccessful.

Kindly refer to the email that we have sent, addressing the matter raised.

Thank you

Regards
Your Planet42 Team

Best regards,

Planet42's reply27 Feb 2026, 12:27

Official

Hi Alida

Please be advised that we have tried calling you; however, our attempts were unsuccessful.

Kindly refer to the email that we have sent, addressing the matter raised.

Thank you

Regards
Your Planet42 Team

Best regards,