Yes

I had a projector fitted in June 2020. In June 2024 I had a problem with my lifting device. I called the company that installed it and they came back and told me that my unit or motor is damaged. It is now over 5 months that I don’t have an answer as they quoted me R8K for a new one. As my warranty is over. The unit is a Vogel brand. Whilst I don’t want any hand outs I am disgusted at the service from Planet world in finalising this matter. If it was a surge than I should receive a damage report indicating such so that I can claim on my insurance. I personally would not recommend the Vogel brand in any entertainment setup.