Disgusting behaviour from the Supervisor!

Morning,

I had an a absolute disgusting experience at your store on Sunday, 31 May 2020. I was sold a defective Item. I came to return it the next day as nobody has responded to me via the whatsapp message I sent. This is a item I needed for work. I was abruptly and rudely told that I will not receive a refund. I was offered a different product. But all the other products that were the same are defective too. I asked why I cant just get a refund and they said it's because of covid safety measures. Which I don't get. If you are willing to take my item back and replace it. Whats the difference between taking it back and refunding me or giving me a credit note of sorts. I am severly upset. This experience has left me in tears. I had to sit down in the store to just breath. Quite a few customers were concerned about what was going on.

The disrespect this employee has given me is awful. He refused to contact anyone higher up and refused to give me his full name. Which I asked for numerous times. He ended up walking away from me leaving me in the store alone not returning at all. With no response as to what he is willing to do...after 10 minutes I then went to look for him. I found him and asked politely can I get his full name. He ignored me and walked away telling me I must go away and stop bugging him. I followed him and asked again to just give me his name and I will be on my way. He continuously walked away from me gesturing for me to "voetsek"/go away as I was requesting his details.

I ended up having to ask someone else for his name. Which a lady I believe is the Manager gave to me. This manager was the one who called this guy who is apparantly the supervisor to talk to me.

My fact is. They offered a exchange. Which there was no product for. If you can offer me an exchange give the refund.

I was left in the store. Nobody assisted me in packaging the rack or anything. They left me there not saying a word to me.

Another thing that got me is the fact that one of the guys knew that all these items were defective. Yet they still had it in the shelf for sale to the public. Which is not okay. If you know things are defective. Why sell it to a customer. The product is visually defective too. The shelves differ in colour and the shelves do not fit into the holes. They are also to big for the structure itself.

This has been the utter most disgusting experience I have had in a shop to date!

Absolutely no Customer service what so ever.

On the slip it clearly stated that I had to return the item within 14 days to get a refund.

The employees name is Seraphin Mbaya he was the supervisor on duty @ your N1 City branch.

Regards Jolandie Hagan.