JH
Jolandie H
Active since Jun 2019
2
Reviews
0
Industries
Reviews
2 reviews71 months ago
Disgusting behaviour from the Supervisor!
Morning, I had an a absolute disgusting experience at your store on Sunday, 31 May 2020. I was sold a defective Item. I came to return it the next day as nobody has responded to me via the whatsapp message I sent. This is a item I needed for work. I was abruptly and rudely told that I will not receive a refund. I was offered a different product. But all the other products that were the same are defective too. I asked why I cant just get a refund and they said it's because of covid safety measures. Which I don't get. If you are willing to take my item back and replace it. Whats the difference between taking it back and refunding me or giving me a credit note of sorts. I am severly upset. This experience has left me in tears. I had to sit down in the store to just breath. Quite a few customers were concerned about what was going on. The disrespect this employee has given me is awful. He refused to contact anyone higher up and refused to give me his full name. Which I asked for numerous times. He ended up walking away from me leaving me in the store alone not returning at all. With no response as to what he is willing to do...after 10 minutes I then went to look for him. I found him and asked politely can I get his full name. He ignored me and walked away telling me I must go away and stop bugging him. I followed him and asked again to just give me his name and I will be on my way. He continuously walked away from me gesturing for me to "voetsek"/go away as I was requesting his details. I ended up having to ask someone else for his name. Which a lady I believe is the Manager gave to me. This manager was the one who called this guy who is apparantly the supervisor to talk to me. My fact is. They offered a exchange. Which there was no product for. If you can offer me an exchange give the refund. I was left in the store. Nobody assisted me in packaging the rack or anything. They left me there not saying a word to me. Another thing that got me is the fact that one of the guys knew that all these items were defective. Yet they still had it in the shelf for sale to the public. Which is not okay. If you know things are defective. Why sell it to a customer. The product is visually defective too. The shelves differ in colour and the shelves do not fit into the holes. They are also to big for the structure itself. This has been the utter most disgusting experience I have had in a shop to date! Absolutely no Customer service what so ever. On the slip it clearly stated that I had to return the item within 14 days to get a refund. The employees name is Seraphin Mbaya he was the supervisor on duty @ your N1 City branch. Regards Jolandie Hagan.
0 replies
83 months ago
Samsung or Wefix damaged my Samsung Tab S3 - Now they are wanting to void my warranty after device was signed off to them with NO PHYSICAL DAMAGE stated on their paperwork!
Someone damaged my Device after being signed off to Samsung, and they are now wanting to VOID warranty! - Booked in at Samsung Canal Walk for a Faulty charge on 18-06-2019 @ around 11 am Device was inspected for physical damages and it was signed off that there were NO PHYSICAL DAMAGES which the customer service agent inspected and filled in, which I then had to sign off to. - Samsung Tab S3 was then only booked in with WeFix the following day @ 18:38 with job number CWSA200762. - Device was in for Assessment the next morning @ around 10 am and I received a quote @ 12:03 with the amount of R4798.00 which firstly shocked me as the device was still under warranty and there were no physical damages to the device upon signing it off to Samsung. - So I phone Samsung @ 12:06 to find out why they have quoted me. They could not answer me and said they will phone me back. With no response from Samsung I contacted them again @ 14:38. Where there was still no information for me regarding the tablet, and I was told that they will contact me at 4 – which ofco**** never happened. (Durning this time I tried phoning WeFix twice, but had no answer. - At 14:42 I finally got though to WeFix, I asked them what is going on, and the only response I get was that my warranty was voided, I asked why, and Omar explained that he hasn’t assessed the device but there is a “drop mark” which I queried and he said that it was due to impact, keep in mind that this device was signed off to Samsung without any Physical Damages. I had to wait on line for 9 minutes for them to “check why the devices Warranty has been voided. I asked him to dispute this with Samsung as that device had NO DAMAGES when it was signed off whilst being approved by Samsung Canal Walk. So ofco**** the device had to be damaged by either Samsung Canal Walk or WeFix Canal Walk. One of them had to decide who is responsible. - Eventually @ 18:34 I get a call from Omar saying that nobody will be taking responsibility for the device being damaged and that he spoke to Samsung’s “higher ups” and they refuse to assist me. With this information I got really upset and feel they have no right to make the Customer pay for damages that was not there upon signing it off from both parties. I asked him what number he contacted and who he spoke to which he could not answer me. Eventually got a number to Samsung Call Centre. Being very livid about this, I told WeFix that this isn’t right and is no way to handle a situation like this. - I ended up calling Samsung Call Centre directly after this, and I spoke to a lady that assisted me in logging a complaint Ref:7114630090. They stated I should leave my device with WeFix until this can be resolved. - At 19:18 I contacted Wefix – Spoke to Omar again stating that they should leave my device in their care as Samsung is wanting to resolve this via my complaint. Not sure who Omar spoke to at Samsung regarding this issue, he said that there wasn’t one specific person to speak to. - This ordeal had honestly upset me so much, I came in for a faulty charge and not only was the device damaged in the process, but now I am being held liable and Warranty is being voided because of negligence. I spend a lot of money on Samsung Products always keeping up with the latest devices as I love them and their brand. This is my first time having issues with a device where I had to deal with the Samsung Repair Centre and this is really not a way of handling issues. You should honor your warranties and not find a way to get out of it. I have spent thousands of rands on your latest products. Tv's, Samsung Galaxy Note ranges (Since the note 2 I have always upgraded, I now have the Note 9) and tablets, a samsung Tab S3 which I am fighting with to be repaired due to negligence from either Samsung or Wefix, I was wanting to upgrade to the Samsung Tab S4. You are charging so much money for items which warranties are not being honored. If this is the way you honor warranties and treat customers after one fault not even caused by me, then I don't want to support you anymore. Your products have always been amazing to me. Its a pitty that you not honoring warranties bring you down like this. This Fault was with Samsung Canal Walk or Wefix Canal walk. All I know is that device was signed off with no damages to Samsung and that is agreed upon on paperwork. I cant let this rest.
168 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)