Terrible Service from platinum global ever.

This morning at 08h38 platinum global disconnect my electricity without any form of notification nor reason because I had paid all my bills on time. This being my rent and, water and electricity account; I went to them to enquire they informed me they do see the payment and the correct reference was used and they will call enquire and I should have my electricity reconnected by the end of the day. It is now 21h17 I am sitting in the dark I have to do my assignments and get prepared for work. This is not how you treat a paying customer and when they want their money they quick to disconnect but in resolving problems they don't attend.