Playmore tried to rob me

I cancelled my booking with Playmore golf on 9th May. The website stated that a refund will be done in 7 to 10 working days. The refund was not done , I called them on 3rd June and was told they will need to check with accounts and call me back which they did not do. I called the next day and was told that the refund was never processed. If I never followed up my refund would have not happened. I asked for an email from the agent which they said they will do and it did not happen. I requested a manager to contact me immediately to explain how Playmore just decides not to process a refund. The team leader calls me after the put through the refund almost a month after and says they had delays yet no communication was sent. Her excuse is that I should have checked the website. No one from Playmore told me that there are delays and I got there different stories . I have asked again for the email detailing the refund not being processed and the recording of the calls which they have still not sent. The team leader was rude and not bothered by their mess up , instead just gave pointless apologies