******* playtsogo.co.za

Good day, On 6 February I was credited with a R5,750 pre-wager sportsbook bonus with a 4x wagering requirement, meaning a total wagering target of R23,000. I bet the R5 750 sportsbook bonus and ended with R9 750. I then bet the R9 750. I also checked my balances and saw that I had R428 in loyalty points which I then converted and played slots ending with R1 100.75. I then also bet the R1 100.75 in sportsbook. When I checked my balances later, I had R26 876 in Sportsbook and R7 159.75 in slots which was withdrawable. I withdrew R7 000. When I went back to Sportsbook, the R26 876 had disappeared. I then cancelled my withdrawal but the R26 876 was still gone. Tsogo blamed the bonus removal on my withdrawal. I was also informed that it was system-driven, yet, nothing was done to correct it. What does my slots balance have to do with the Sportsbook balance? I highly doubt that a withdrawal will be allowed from the sportsbook bonus when the wagering requirement was not yet completed, hence the separate balances and the withdrawable amount only being R7 159.75, the balance in my slots account. By removing the bonus balance, Tsogo has ensured that I could not meet the 4x requirement, which I undoubtedly would have done since that and what I had already bet was way more than the required R23 000. At this time, I still had open bets and when I checked later, I saw that I had R1 R 1 750. This was when my remaining open bets started being suspended and voided as well as me receiving “Insufficient Funds” messages when trying to place more bets. This continued for hours until my time requirement ran out. Who knows how much I could have won if I was allowed to bet? Upon analysing my betting history, I noticed that I had won another R4 675 with my own funds which was not allocated to my slots balance. I have lodged a complaint (2nd one) with WCGRB.