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Playtsogo
Claimed Business
P
Playtsogo
Claimed Business
38 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#13
in Entertainment & Gaming
NPS Score
-84
Recommended: Unlikely
Review Distribution
1|38 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 05:59
Absolutely disgusting service
Really and truly disgusted with the service received,absolutely rude and abrupt staff employed . When its time to debit from your account its done in a split second,when I its time for your funds to be released always excuses.Unacceptable behavior from playTsogo 😡😡😡
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 05:59
Absolutely disgusting service
Really and truly disgusted with the service received,absolutely rude and abrupt staff employed . When its time to debit from your account its done in a split second,when I its time for your funds to be released always excuses.Unacceptable behavior from playTsogo 😡😡😡
0
Replies (0)MJ
Mark J
1 reviews | Active since Jan 2020
24 Feb 2026, 07:15
******* playtsogo.co.za
Good day, On 6 February I was credited with a R5,750 pre-wager sportsbook bonus with a 4x wagering requirement, meaning a total wagering target of R23,000. I bet the R5 750 sportsbook bonus and ended with R9 750. I then bet the R9 750. I also checked my balances and saw that I had R428 in loyalty points which I then converted and played slots ending with R1 100.75. I then also bet the R1 100.75 in sportsbook. When I checked my balances later, I had R26 876 in Sportsbook and R7 159.75 in slots which was withdrawable. I withdrew R7 000. When I went back to Sportsbook, the R26 876 had disappeared. I then cancelled my withdrawal but the R26 876 was still gone. Tsogo blamed the bonus removal on my withdrawal. I was also informed that it was system-driven, yet, nothing was done to correct it. What does my slots balance have to do with the Sportsbook balance? I highly doubt that a withdrawal will be allowed from the sportsbook bonus when the wagering requirement was not yet completed, hence the separate balances and the withdrawable amount only being R7 159.75, the balance in my slots account. By removing the bonus balance, Tsogo has ensured that I could not meet the 4x requirement, which I undoubtedly would have done since that and what I had already bet was way more than the required R23 000. At this time, I still had open bets and when I checked later, I saw that I had R1 R 1 750. This was when my remaining open bets started being suspended and voided as well as me receiving “Insufficient Funds” messages when trying to place more bets. This continued for hours until my time requirement ran out. Who knows how much I could have won if I was allowed to bet? Upon analysing my betting history, I noticed that I had won another R4 675 with my own funds which was not allocated to my slots balance. I have lodged a complaint (2nd one) with WCGRB.
Helpful (0)
|Replies (0)MJ
Mark J
1 reviews | Active since Jan 2020
24 Feb 2026, 07:15
******* playtsogo.co.za
Good day, On 6 February I was credited with a R5,750 pre-wager sportsbook bonus with a 4x wagering requirement, meaning a total wagering target of R23,000. I bet the R5 750 sportsbook bonus and ended with R9 750. I then bet the R9 750. I also checked my balances and saw that I had R428 in loyalty points which I then converted and played slots ending with R1 100.75. I then also bet the R1 100.75 in sportsbook. When I checked my balances later, I had R26 876 in Sportsbook and R7 159.75 in slots which was withdrawable. I withdrew R7 000. When I went back to Sportsbook, the R26 876 had disappeared. I then cancelled my withdrawal but the R26 876 was still gone. Tsogo blamed the bonus removal on my withdrawal. I was also informed that it was system-driven, yet, nothing was done to correct it. What does my slots balance have to do with the Sportsbook balance? I highly doubt that a withdrawal will be allowed from the sportsbook bonus when the wagering requirement was not yet completed, hence the separate balances and the withdrawable amount only being R7 159.75, the balance in my slots account. By removing the bonus balance, Tsogo has ensured that I could not meet the 4x requirement, which I undoubtedly would have done since that and what I had already bet was way more than the required R23 000. At this time, I still had open bets and when I checked later, I saw that I had R1 R 1 750. This was when my remaining open bets started being suspended and voided as well as me receiving “Insufficient Funds” messages when trying to place more bets. This continued for hours until my time requirement ran out. Who knows how much I could have won if I was allowed to bet? Upon analysing my betting history, I noticed that I had won another R4 675 with my own funds which was not allocated to my slots balance. I have lodged a complaint (2nd one) with WCGRB.
0
Replies (0)TW
Tim W
1 reviews | Active since Jan 2020
16 Jan 2026, 12:42
Playtsogo.co.za run **** promotions. And don't provide feedback...
I am highly disappointed. They ran a leaderboard competition last week called bit hitter leaderboard For the SA20 cricket competition. The leaderboard was never shown on the website once. I placed multiple cricket bets for this competition. When I contacted the support nobody knows anything about the promo. How do you run promos but the staff doesn't know about it. Eventually one of the Managers "Njabulo" gave me a call. She promised to follow up and then send me an email or call me. It has been 4 days now. No feedback nothing. No transparency
Helpful (0)
|Replies (0)TW
Tim W
1 reviews | Active since Jan 2020
16 Jan 2026, 12:42
Playtsogo.co.za run **** promotions. And don't provide feedback...
I am highly disappointed. They ran a leaderboard competition last week called bit hitter leaderboard For the SA20 cricket competition. The leaderboard was never shown on the website once. I placed multiple cricket bets for this competition. When I contacted the support nobody knows anything about the promo. How do you run promos but the staff doesn't know about it. Eventually one of the Managers "Njabulo" gave me a call. She promised to follow up and then send me an email or call me. It has been 4 days now. No feedback nothing. No transparency
0
Replies (0)BH
Busisiwe H
1 reviews | Active since Jan 2020
15 Jan 2026, 07:01
Poor service
My experience is very poor cause I made a withdrawal of R500 on the 12 Jan 2026 till to date it's still on pending withdrawal when I send them an email they are saying it will appear into my account now now.
Helpful (0)
|Replies (0)BH
Busisiwe H
1 reviews | Active since Jan 2020
15 Jan 2026, 07:01
Poor service
My experience is very poor cause I made a withdrawal of R500 on the 12 Jan 2026 till to date it's still on pending withdrawal when I send them an email they are saying it will appear into my account now now.
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Replies (0)SR
MJ
Mark J
1 reviews | Active since Jan 2020
19 Dec 2025, 06:32
Playtsogo is ************
I clicked on Sportsbook and noticed a R5 000 bonus. I don't gamble on sports but since it was a bonus I made a few bets and left R2 900 to bet with after I studied up on sports betting. The next day the bonus was gone. When querying, I was told that it had expired even though I received no notification that it would. I checked the bets that I had made and I actually won R750 from one bet but was never paid out. I was told to check the next day for the winnings, which never materialised. I then received a R50 bonus. I will be lodging a complaint with all the Gambling Boards about this as well as the delayed instant payment withdrawal issues. After 3 days waiting for my instant payment withdrawal, I threatened to lodge a complaint and it was paid within minutes. I advise everyone to lodge complaints. Who knows, the more complaints could lead to investigations, fines and fair play.
Helpful (0)
|Replies (0)MJ
Mark J
1 reviews | Active since Jan 2020
19 Dec 2025, 06:32
Playtsogo is ************
I clicked on Sportsbook and noticed a R5 000 bonus. I don't gamble on sports but since it was a bonus I made a few bets and left R2 900 to bet with after I studied up on sports betting. The next day the bonus was gone. When querying, I was told that it had expired even though I received no notification that it would. I checked the bets that I had made and I actually won R750 from one bet but was never paid out. I was told to check the next day for the winnings, which never materialised. I then received a R50 bonus. I will be lodging a complaint with all the Gambling Boards about this as well as the delayed instant payment withdrawal issues. After 3 days waiting for my instant payment withdrawal, I threatened to lodge a complaint and it was paid within minutes. I advise everyone to lodge complaints. Who knows, the more complaints could lead to investigations, fines and fair play.
0
Replies (0)MG
Muriel G
1 reviews | Active since Jan 2020
12 Dec 2025, 07:28
Unacceptable withdrawal process
Can you believe this that I am waiting for 7 days for withdrawals from last week Friday, Saturday and Sunday. Phoned in the whole week and all I got was we are escalating your query. Have been through 4 escalations and still nothing.
Helpful (0)
|Replies (0)MG
Muriel G
1 reviews | Active since Jan 2020
12 Dec 2025, 07:28
Unacceptable withdrawal process
Can you believe this that I am waiting for 7 days for withdrawals from last week Friday, Saturday and Sunday. Phoned in the whole week and all I got was we are escalating your query. Have been through 4 escalations and still nothing.
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Replies (0)HN
Happiness N
1 reviews | Active since Jan 2020
8 Dec 2025, 05:51
Beware of PlayTsogo
I played on playtsogo I had a balance of R900 and something withdrew R700. 4 days have passed I never received the money. I sent countless emails no one was willing to assist. Instead they kept saying I need to send FICA. I sent them repeatedly still nothing.
Helpful (0)
|Replies (0)HN
Happiness N
1 reviews | Active since Jan 2020
8 Dec 2025, 05:51
Beware of PlayTsogo
I played on playtsogo I had a balance of R900 and something withdrew R700. 4 days have passed I never received the money. I sent countless emails no one was willing to assist. Instead they kept saying I need to send FICA. I sent them repeatedly still nothing.
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Replies (0)