DISGUSTING SERVICE EVER 😒

Hello Peter I called the lodge to enquire about their prices, I spoke to Samke who explained the different prices for each room, thereafter we headed to the lodge, got there and we went to the reception we found the lady that I had spoken to, she then asked us to wait a little as they need to sort out the room, since there were occupants before us. We waited for a good +40 minutes. Fair enough they had explained that we will wait. After those minutes we were called in to make payment, after making payment the lady tells us that the aircon is not working, so we have to just make means as this is beyond her control. We get to the room and it smells so so badly. We call reception to ask if it is possible to get another room. The lady Samke gives us so much attitude she tells us there might be a short stay (meaning someone who will leave soon) and we can occupy that room once they leave, I asked for the email address of the lodge so that I can write to them before I write on Hello Peter, she said she does not know it ,we ended the call. Then she comes up to our room (barefoot and popping bubblegum) to reiterate what she said over the phone and to ask us what exactly is the complaint as she "explained" everything to us. (Meaning why are we complaining) she then continued to tell us that the shortstay room is occupied and she doesn't know when the occupants will leave as it doesn't reflect on the system. I then responded to her by saying we did wait for long just because they explained doesn't mean it didn't happen then I told her the aircon issue is not her fault however that should have been communicated prior to us making payments as it is part of their room/service spec. As I was speaking she rolled her eyes and I made her aware that I can see that she is giving me attitude as she did over the phone as well. She then asked what do I suggest she does. We asked for a air freshener and she laughed she said ok and walked away. Shortly after the security guard brought the air freshener. This is the most disappointing and disgusting service ever.............