PL
PLM LODGE
Claimed Business
PL
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ntombizandile D
1 reviews | Active since Jan 2020
9 Feb 2024, 19:12
DISGUSTING SERVICE EVER 😒
Hello Peter I called the lodge to enquire about their prices, I spoke to Samke who explained the different prices for each room, thereafter we headed to the lodge, got there and we went to the reception we found the lady that I had spoken to, she then asked us to wait a little as they need to sort out the room, since there were occupants before us. We waited for a good +40 minutes. Fair enough they had explained that we will wait. After those minutes we were called in to make payment, after making payment the lady tells us that the aircon is not working, so we have to just make means as this is beyond her control. We get to the room and it smells so so badly. We call reception to ask if it is possible to get another room. The lady Samke gives us so much attitude she tells us there might be a short stay (meaning someone who will leave soon) and we can occupy that room once they leave, I asked for the email address of the lodge so that I can write to them before I write on Hello Peter, she said she does not know it ,we ended the call. Then she comes up to our room (barefoot and popping bubblegum) to reiterate what she said over the phone and to ask us what exactly is the complaint as she "explained" everything to us. (Meaning why are we complaining) she then continued to tell us that the shortstay room is occupied and she doesn't know when the occupants will leave as it doesn't reflect on the system. I then responded to her by saying we did wait for long just because they explained doesn't mean it didn't happen then I told her the aircon issue is not her fault however that should have been communicated prior to us making payments as it is part of their room/service spec. As I was speaking she rolled her eyes and I made her aware that I can see that she is giving me attitude as she did over the phone as well. She then asked what do I suggest she does. We asked for a air freshener and she laughed she said ok and walked away. Shortly after the security guard brought the air freshener. This is the most disappointing and disgusting service ever.............
Helpful (0)
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Ntombizandile D
1 reviews | Active since Jan 2020
9 Feb 2024, 19:12
DISGUSTING SERVICE EVER 😒
Hello Peter I called the lodge to enquire about their prices, I spoke to Samke who explained the different prices for each room, thereafter we headed to the lodge, got there and we went to the reception we found the lady that I had spoken to, she then asked us to wait a little as they need to sort out the room, since there were occupants before us. We waited for a good +40 minutes. Fair enough they had explained that we will wait. After those minutes we were called in to make payment, after making payment the lady tells us that the aircon is not working, so we have to just make means as this is beyond her control. We get to the room and it smells so so badly. We call reception to ask if it is possible to get another room. The lady Samke gives us so much attitude she tells us there might be a short stay (meaning someone who will leave soon) and we can occupy that room once they leave, I asked for the email address of the lodge so that I can write to them before I write on Hello Peter, she said she does not know it ,we ended the call. Then she comes up to our room (barefoot and popping bubblegum) to reiterate what she said over the phone and to ask us what exactly is the complaint as she "explained" everything to us. (Meaning why are we complaining) she then continued to tell us that the shortstay room is occupied and she doesn't know when the occupants will leave as it doesn't reflect on the system. I then responded to her by saying we did wait for long just because they explained doesn't mean it didn't happen then I told her the aircon issue is not her fault however that should have been communicated prior to us making payments as it is part of their room/service spec. As I was speaking she rolled her eyes and I made her aware that I can see that she is giving me attitude as she did over the phone as well. She then asked what do I suggest she does. We asked for a air freshener and she laughed she said ok and walked away. Shortly after the security guard brought the air freshener. This is the most disappointing and disgusting service ever.............
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Sithembile S
1 reviews | Active since Jan 2020
3 Dec 2023, 06:11
Plm lodge Russell Street
What is the purpose to booking a lodge for r790 but the experience and worst night ever,I had to room the other one had problems,at night drunk people walking around corridors drunk making,bed bugs all night I did not sleep,if you want to make a booking please don't make a mistake and book Plm lodge Russell Street
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Sithembile S
1 reviews | Active since Jan 2020
3 Dec 2023, 06:11
Plm lodge Russell Street
What is the purpose to booking a lodge for r790 but the experience and worst night ever,I had to room the other one had problems,at night drunk people walking around corridors drunk making,bed bugs all night I did not sleep,if you want to make a booking please don't make a mistake and book Plm lodge Russell Street
0
Replies (0)TS
Timothy S
1 reviews | Active since Jan 2020
18 Aug 2020, 06:56
hotel turned into drug den
I condemn in the strongest possible manner the connivance of the owners of plm lodge at pixley ka seme street with drug dealers,*** traffickers and prostitutors to use it as a drug den,*** trafficking and prostitution den.
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Timothy S
1 reviews | Active since Jan 2020
18 Aug 2020, 06:56
hotel turned into drug den
I condemn in the strongest possible manner the connivance of the owners of plm lodge at pixley ka seme street with drug dealers,*** traffickers and prostitutors to use it as a drug den,*** trafficking and prostitution den.
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Anonymous
1 reviews | Active since Jan 2020
28 Oct 2016, 22:26
PLM LODGE AKA PLM DUMP
<p>I BOOKED INTO PLM LODGE ON UMBILO ROAD ON 28 OCTOBER AT 23:40. AS WITH ANY LONG TRIP, THE FIRST THING I DID WAS JUMP INTO THE SHOWER. AFTER HAVING A SHOWER, I NOTICED A PUDDLE OF WATER THAT HAD SEEPED FROM THE SHOWER OUT OF THE BATHROOM AND INTO THE CORRIDOR. THEN I FOUND THAT THE BEDDING WAS MESSED, VERY NOTICEABLE BECAUSE THE BEDDING IS WHITE. AND A WINDOW WAS NOT CLOSING. I COMPLAINED TO THE "MANAGER" ON DUTY AND HIS ONLY RESOLVE WAS TO CHANGE TO A MORE EXPENSIVE ROOM INSTEAD OF MOVING US TO A BETTER ROOK OF THE SAME PRICE OR REFUNDING MY MONEY. I WILL NEVER COME TO THIS LODGE EVER AGAIN!!!!</p>
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Anonymous
1 reviews | Active since Jan 2020
28 Oct 2016, 22:26
PLM LODGE AKA PLM DUMP
<p>I BOOKED INTO PLM LODGE ON UMBILO ROAD ON 28 OCTOBER AT 23:40. AS WITH ANY LONG TRIP, THE FIRST THING I DID WAS JUMP INTO THE SHOWER. AFTER HAVING A SHOWER, I NOTICED A PUDDLE OF WATER THAT HAD SEEPED FROM THE SHOWER OUT OF THE BATHROOM AND INTO THE CORRIDOR. THEN I FOUND THAT THE BEDDING WAS MESSED, VERY NOTICEABLE BECAUSE THE BEDDING IS WHITE. AND A WINDOW WAS NOT CLOSING. I COMPLAINED TO THE "MANAGER" ON DUTY AND HIS ONLY RESOLVE WAS TO CHANGE TO A MORE EXPENSIVE ROOM INSTEAD OF MOVING US TO A BETTER ROOK OF THE SAME PRICE OR REFUNDING MY MONEY. I WILL NEVER COME TO THIS LODGE EVER AGAIN!!!!</p>
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