Damaged wall still not fixed after 3 weeks,

Fogi Plumbing was sent to my house by Santam ono 9 July 2024 and the workers damaged my wall with their step ladder. It has been three whole weeks and they have not sent anyone to come fix my wall even after promising they will send someone. The workers sent to my house were not so professional and they started with the work and charger without discussing with me. The company also wanted to charge me an excess (when my policy covers all excess and i did not have to pay them), they insisted i pay and only to find out the problem they diagnosed is not the actual problem.

I ended up hiring my own people to do a second analysis and fixed the problem fast fast.

These guys are ****mers.