Stay away from Plumb Pro Direct!

Never use Plumb Pro Direct! I used them last year on the 26th of September because they were the plumbers that our estate manager's, Trafalger insurance are affiliated to. They sent 2 technicians, to replace our burst geyser, who informed us that they don not carry out any jobs without the insurance excess amount being paid. They said the excess was R1500 and we paid it to them directly. Now I am being informed that I owe an excess of R1900 and I never bothered to keep the proof of payment given by the technicians but, I requested a copy from their invoice book. No one has responded with this information from Plumb pro direct and it has been 3weeks since the request.

Stay away from Plumb pro direct, if your insurance is linked to them, request another contractor, otherwise you will end up paying excess for as long as they need money!