YM
Yanela M
Active since Nov 2011
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Extended warranties and general appliance warranties at Makro are a ****!
Never waste your money on buying an extended warranty on appliances at Makro, as they cannot even service the existing warranty an appliance comes with! I bought a Defy,14kg top loader washing machine in March 2025 at Makro Centurion. The machine started squeaking by June. I reported the matter on te 22nd of December 2025 at the store, I was called by a technician who arranged an inspection of the machine on the 29th of December, I tried calling the technician back to arrange another date but to no avail. I went back to the store on the 27th to arrange another date and was told the technician would call me back to do so. The technician called on the 29th of December 2025 and we arranged an inspection for the 5th of January 2026. The 5th came the technician did not come. I called the technician on the 6th of January an he said he was on his way, he didn't come. I called him on the 7th, he said he doesn't know me and he gave me his office number to call, which I did. Their office also didn't have me on their records for jobs so, they said I should go back to the store. I went back to te store on the 8th of January to report te matter again. I was called by the technician on te 10th, who said he was on his way and didn't arrive. I called te technician on the 12th, he said he was on his way but didn't arrive. I was called by the technician today on the 13th, he said he was on his way but has not arrived.
168 replies
25 months ago
Stay away from Plumb Pro Direct!
Never use Plumb Pro Direct! I used them last year on the 26th of September because they were the plumbers that our estate manager's, Trafalger insurance are affiliated to. They sent 2 technicians, to replace our burst geyser, who informed us that they don not carry out any jobs without the insurance excess amount being paid. They said the excess was R1500 and we paid it to them directly. Now I am being informed that I owe an excess of R1900 and I never bothered to keep the proof of payment given by the technicians but, I requested a copy from their invoice book. No one has responded with this information from Plumb pro direct and it has been 3weeks since the request. Stay away from Plumb pro direct, if your insurance is linked to them, request another contractor, otherwise you will end up paying excess for as long as they need money!
0 replies
26 months ago
Advtech charging their account errors on the client!
Advtech in correctly allocated my children's school fees payment now I am being charged a fee for that mistake, which is not mine after paying for the whole year's school fees up front! This is the second time such a thing is happening and I feel like it's a way of for the business to siphon money out of me. I tried calling the account department and they say they cannot tell where the error is, they promised to send me an email that is binding that they will resolve the error to no avail meaning, I have no proof of accountability from them.
56 replies
28 months ago
Innovation Group service pln
The innovation group service plan Will Not cover a cambelt change even if you bring the vehicle at the required service intervals, they will tell you that the age of your vehicle doesn't coincide with the service. Bearing in mind that this plan is actually made for second hand vehicles bought at We Buy cars, which are way put of their dealership service warranties! Be warned, the Innovation group service warranty will look for non existent loop holes and will tell you to consult the Ombudsman. My advice would be, DON'T take any plan from Innovation Group!
129 replies
51 months ago
Money laundering
Hi my name is Yanela Mputa I have an issue with the accounts department of Trinity House College, Heritage hill. I have two children in this school, one is in grade 2 this year and has been in this school since grad R, the other is in grade 00 and only started attending school there this year. We requested pro forma invoices via email on the 12th of January from the school, so we can pay the school fees for both children for the entire year. After numerous telephonic requests prior to this date, we were given incorrect amounts as they were reflected on one of these pro forma invoices after we sent this email request stated above. We paid these amounts, as they were reflected on the pro forma invoices and even sent an email to verify if the amounts paid were indeed correct. This was confirmed on the 18th of January by a response from Leona Carmel Niemack who is the "Accounts Receivable Controller" at the school. On the 25th however, we received statements saying that we still owe the school around twenty thousand rands. I called in to enquire about this and I was told , by Leona Niemack that an error was made in the pro forma invoice even though she confirmed that the amounts paid were in order. We, as the parents, now have to be accountable for that error as we have to settle the balance due! I find this very unfair, as we have since used that money after we received "confirmation" that our payments were in order, this is tantamount to bullying and devaluation of us as paying clients to the school, everyone makes mistakes but we can't hold other people accountable for our errors, why are we being held accountable for the school's error, why should we have to pay for their invoice error!!?
0 replies
98 months ago
Disgusting service, once again!
Once again, as I was leaving Budget insurance, I get an accident and I have to suffer the same disgusting service I was running away from! I am trying to locate a vehicle that was towed two days ago and Budget insurance cannot tell me where it is, even though it was towed by their service provider! I once again find myself the victim of unkept callback and update promises! I just want this claim to be finalized so I can just foetsek but knowing Budget, they will probably drag it out for another month or two! Budget insurance, the insurance of frustration!
212 replies
102 months ago
Deplorable Customer Service
Good day, I had a minor accident on the freeway on Friday the 3rd of November.Following this, I logged a claim the following day (2017/11/06) with Budget and I was advised that I take in for assessment the following week on Saturday the 11th, which I did, I was then promised to be called for feedback regarding my assessment on Monday the 13th, this did not happen in fact, I have been calling them for feedback on my claim through out the duration of the week and I eventually got some direction only today, Saturday 18th. I am rather aggrieved by this, as when ever I called, I was promised feedback on a certain day, and I never got it. I take this as a clear disregard of a paying customer who is in distress because of not having a vehicle, I wonder if budget takes any consideration of the medical history of their clients before increasing their stress levels through this type of frustration, I wonder if they ever consider the health ramifications of such increased stress levels as a result of their poor service in a such times?? Budget clearly could not be bothered about the customer, so I would like to warn anyone who is considering joining Budget Insurance, "You join them at your own peril"!
549 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)