Poor response to customer service complaint

<p>After my last post on Hello Peter, they then sent me a scathing email response basically saying it is not their problem. It is clearly their problem. In summary here is what they did wrong:</p> <p>1. No communication at all with me after they came out on Monday. I had to call them on Tuesday to find out what happened on Monday. They didn't fix anything, or investigate further or even inform me. They let me find out that nothing was fixed when I tried to have a shower to go to work.<br />2. Did not take my call-out on Monday seriously. The geyser was broken on Monday and they did nothing to fix it and then claimed it was not broken. Even if it worked for a while on Monday while they were onsite, they should've probed what the real issue could be and why it failed; instead they walked away and washed their hands of the matter and then didn't bother to inform me that they had done nothing; leading me to believe that they had fixed it, when they had not.<br />3. Refused to come out on the Tuesday after I reported the problem for the second time. If they were convinced that everything was working on the Monday, then they should've come out again on the Tuesday and treated it as a new fault -- they did not, instead they passed the buck to Kwikot. Clearly if I have reported a problem for the second time, there must be something wrong. If they had come out on Tuesday, they would've quickly picked up the problem with the isolator switch and it could've been rectified.<br />4. They claim they can't touch the electrical installation of the geyser; however, they touched the electrical of the geyser to install it in the first place; they in essence "refused" to warranty that electrical work that they had done during the installtion, by passing the buck, saying I need to call an external electrician. The isolator is part of the geyser installation; the issue was not in the DB board. Their page on Facebook states "Plumber . Electrician. Solar Energy Service. Clearly they lie on their Facebook page -- they claim not to be electricians.<br />5. I had to call out another plumber in the middle of the night to get the issue resolved. The new plumber troubleshooted and fixed all the problems in under an hour -- this speaks to their incompetence and their refusal to come out again on the Tuesday, where they would've found the problem quickly and easily, had they simply come to look again after it was reported broken for the second time. When they inspected the problem on Monday, they did not inspect the isolator -- an obvious thing to look at, as was made evident by both Kwikot and the new plumber.</p>