MN
Mark N
Active since Jan 2010
20
Reviews
0
Industries
Reviews
20 reviews69 months ago
Poor Sales Experience
I purchased a new Land Rover Discovery Sport from Land Rover Bedfordview on 20 June 2020. I paid the settlement on the existing Land Rover Discovery 4 financed with Land Rover Financial Services, as well as the cost of the new Land Rover Discovery Sport less tradein in full to Land Rover Bedfordview on 20 June 2020. To date two debit orders for R9,039.21 for the old vehicle have continued to be deducted from my bank account on 1 July 2020 and again on 1 August 2020. I am also still waiting for licence and registration and InControl vehicle activation a month later.
0 replies
76 months ago
Disgusting Chips
Ordered from Nando's Lone Hill (Leaping Frog). The chips were cold, soggy, brown and tasted bad. I drove from home back to Nando's Lone Hill (Leaping Frog) to get the chips replaced. The chips were still bad. No accountability; staff don't care; manager did not care. Called the customer care line and sent and email as well to report the incident.
122 replies
76 months ago
Fraud
Ordered HellermannTyton HelaCon wire connectors (10x 3-way orage; 10x 4-way clear and 10x 5-way blue). Received Builders Warehouse wire connectors instead. They were marketed as Helacon, but were not genuine parts, were the wrong size, and colour codings and one package contained the wrong qutantity. This is fraud to market a non-genuine part as genuine.
61 replies
119 months ago
Changing agreed price
<p>We agreed on a price of R570 excl. per will. We also agreed that at this price we (my wife and I) would be executor for each other's wills. They now come back and say that we cannot be executor for each other's wills unless we pay R800 per hour and if we don't pay they will hand us over.</p>
0 replies
120 months ago
Poor response to customer service complaint
<p>After my last post on Hello Peter, they then sent me a scathing email response basically saying it is not their problem. It is clearly their problem. In summary here is what they did wrong:</p> <p>1. No communication at all with me after they came out on Monday. I had to call them on Tuesday to find out what happened on Monday. They didn't fix anything, or investigate further or even inform me. They let me find out that nothing was fixed when I tried to have a shower to go to work.<br />2. Did not take my call-out on Monday seriously. The geyser was broken on Monday and they did nothing to fix it and then claimed it was not broken. Even if it worked for a while on Monday while they were onsite, they should've probed what the real issue could be and why it failed; instead they walked away and washed their hands of the matter and then didn't bother to inform me that they had done nothing; leading me to believe that they had fixed it, when they had not.<br />3. Refused to come out on the Tuesday after I reported the problem for the second time. If they were convinced that everything was working on the Monday, then they should've come out again on the Tuesday and treated it as a new fault -- they did not, instead they passed the buck to Kwikot. Clearly if I have reported a problem for the second time, there must be something wrong. If they had come out on Tuesday, they would've quickly picked up the problem with the isolator switch and it could've been rectified.<br />4. They claim they can't touch the electrical installation of the geyser; however, they touched the electrical of the geyser to install it in the first place; they in essence "refused" to warranty that electrical work that they had done during the installtion, by passing the buck, saying I need to call an external electrician. The isolator is part of the geyser installation; the issue was not in the DB board. Their page on Facebook states "Plumber . Electrician. Solar Energy Service. Clearly they lie on their Facebook page -- they claim not to be electricians.<br />5. I had to call out another plumber in the middle of the night to get the issue resolved. The new plumber troubleshooted and fixed all the problems in under an hour -- this speaks to their incompetence and their refusal to come out again on the Tuesday, where they would've found the problem quickly and easily, had they simply come to look again after it was reported broken for the second time. When they inspected the problem on Monday, they did not inspect the isolator -- an obvious thing to look at, as was made evident by both Kwikot and the new plumber.</p>
0 replies
120 months ago
Geyser STILL broken
<p>My geyser burst and was replaced by Plumbing Johannesburg. It stopped working again. I called them out yesterday to fix it again and today it is STILL not working. Guy on phone gave me lip and attitude and said it wasn't their fault. However, they had yesterday to fix it and did nothing about it. Obviously it was not working; otherwise why would I call them out; and what was replaced yesterday? nothing! Had to have two cold showers in this freezing weather, two days in a row. Unacceptable.</p>
0 replies
120 months ago
Geyser still broken in freezing weather
<p>My geyser burst and wasd replaced with a brand new geyser. The geyser is still not working though and called them out yesterday, but still broken. Terrible service.</p>
53 replies
120 months ago
Don't call back
<p>I called Aon yesterday about my geyser that is still not fixed; had to leave a message as no-one was available. No-one bothered to call me back. Cold shower again this morning in freezing weather.</p>
56 replies
120 months ago
Ice cold water
<p>they knew there was nI hot water; they didn't bother calling the clients. Manager reading the news paper instead. Had to endure ice cold water for a wash, color and condition. As a regular, loyal customer, I asked for a discount. The manager just laughed at me. This rude behavior made me mad.</p>
0 replies
122 months ago
Upgraded now can't make calls
Upgrade from Red Advantage to uChoose Smart L. In the migration they deleted my free minutes (700 minutes) from the Red Advantage and did not allocate the free minutes from the uChoose Smart L (250 minutes). This leaves me with zero minutes and unable to make calls. I called the call centre to sort it out and they refused to help me.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
11 (55%)
1 Star
9 (45%)