Poor Service delivery

On 30/08/2023 we ordered plumbing goods from PlumbIt online for one of our clients. This was ordered on 30/08/2023. The full amount was paid. Upon delivery we noticed that we received 2 wrong taps. What we ordered was not wat was received. We contacted PlumbIt online and this is where the problems started. After several e-mails and telephone calls and 2 moths later still no answers or taps replaced. Shocking to say the least. Will be reluctant to use their service or recoomend them.