PH
Plush Hair & Beauty Studio
Unclaimed Business
PH
Plush Hair & Beauty Studio
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Jerald R
1 reviews | Active since Jan 2020
4 Jul 2016, 17:47
Worst Salon to Visit in Durban Owned by Melissa Joseph
<p>My wife has recently been to this so called Salon in The Chatsworth Centre Durban and received the worst service possible, besides the staff the OWNER (Melissa Joseph) has no work or business ethic. My wife went in for a colour, she showed the owner of the salon a picture of what she wanted, she also advised the owner of grey and wanted it covered up as well. A colour was chosen by the ower my wifes hair was done and to her shock it was not done correctly, my wife then expressed her dissapointment and requested a redo on her hair as it was unexceptable, Melissa agreed on a redo and advised that my wife should call in and make the appointment. Due to work my wife called in a week later to book for the Friday, an appointment was agreed upon, on the Wednesday before the appoinment the so called MANAGER of the store called to advise that they cannot honor the appoinment due to the fact that only do redo's (Seems as though they often have to do redo's) from Monday to Wednesday. Due to the fact that the appointment was made and I arranged all my meetings for the same day in Chatsworth as we are from Newlands West. I then spoke to the manager who was absolutely rude and dropped the call on me, I called back and asked for Melissa to call me as I was under the assumption that I would get better customer service from her but to my disgust she was far worse than the first lady that I spoke to, Melissa spoke to me in a demeaning manner and questioned the motives of my call, I had no intentions of requesting a refund however due to the fact that the unproffessionalism of the staff and owner was so visible my wife was worried that her hair would be purposly and permanantly damaged on purpose.</p>
Helpful (0)
|Replies (0)JR
Jerald R
1 reviews | Active since Jan 2020
4 Jul 2016, 17:47
Worst Salon to Visit in Durban Owned by Melissa Joseph
<p>My wife has recently been to this so called Salon in The Chatsworth Centre Durban and received the worst service possible, besides the staff the OWNER (Melissa Joseph) has no work or business ethic. My wife went in for a colour, she showed the owner of the salon a picture of what she wanted, she also advised the owner of grey and wanted it covered up as well. A colour was chosen by the ower my wifes hair was done and to her shock it was not done correctly, my wife then expressed her dissapointment and requested a redo on her hair as it was unexceptable, Melissa agreed on a redo and advised that my wife should call in and make the appointment. Due to work my wife called in a week later to book for the Friday, an appointment was agreed upon, on the Wednesday before the appoinment the so called MANAGER of the store called to advise that they cannot honor the appoinment due to the fact that only do redo's (Seems as though they often have to do redo's) from Monday to Wednesday. Due to the fact that the appointment was made and I arranged all my meetings for the same day in Chatsworth as we are from Newlands West. I then spoke to the manager who was absolutely rude and dropped the call on me, I called back and asked for Melissa to call me as I was under the assumption that I would get better customer service from her but to my disgust she was far worse than the first lady that I spoke to, Melissa spoke to me in a demeaning manner and questioned the motives of my call, I had no intentions of requesting a refund however due to the fact that the unproffessionalism of the staff and owner was so visible my wife was worried that her hair would be purposly and permanantly damaged on purpose.</p>
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Replies (0)JR
Jerald R
1 reviews | Active since Jan 2020
4 Jul 2016, 17:29
Worst Salon to Visit in Durban
<p>My wife has recently been to this so called Salon in The Chatsworth Centre Durban and received the worst service possible, besides the staff the OWNER (Melissa Joseph) has no work or business ethic. My wife went in for a colour, she showed the owner of the salon a picture of what she wanted, she also advised the owner of grey and wanted it covered up as well. A clour was chosen by the ower my wifes hair was done and to her shock it was not done correctly, my wife then expressed her dissapointment and requested a redo on her hair as it was unexceptable, Melissa agreed on a redo and advised that my wife should call in and make the appointment. Due to work my wife called in a week later to book for the Friday, an appointment was agreed upon, on the Wednsday before the appoinment the so called MANAGER of the store called to advise that they cannot honor the appoinment due to the fact that only do redo's (Seems as though they often have to do redo's) from Monday to Wednesday. Due to the fact that the appointment was made and I arranged all my meetings for the same day in Chatsworth as we are from Newlands West. I then spoke to the manager who was absolutely rude and dropped the call on me, I called back and asked for Melissa to call me as I was under the assumption that I would get better customer service from her but to my disgust she was far worse than the first lady that I spoke to, Melissa spoke to me in a demeaning manner and questioned the motives of my call, I had no intentions of requesting a refund however due to the fact that the unproffessionalism of the staff and owner was so visible my wife was worried that her hair would be purposly and permanantly damaged on purpose.</p>
Helpful (0)
|Replies (0)JR
Jerald R
1 reviews | Active since Jan 2020
4 Jul 2016, 17:29
Worst Salon to Visit in Durban
<p>My wife has recently been to this so called Salon in The Chatsworth Centre Durban and received the worst service possible, besides the staff the OWNER (Melissa Joseph) has no work or business ethic. My wife went in for a colour, she showed the owner of the salon a picture of what she wanted, she also advised the owner of grey and wanted it covered up as well. A clour was chosen by the ower my wifes hair was done and to her shock it was not done correctly, my wife then expressed her dissapointment and requested a redo on her hair as it was unexceptable, Melissa agreed on a redo and advised that my wife should call in and make the appointment. Due to work my wife called in a week later to book for the Friday, an appointment was agreed upon, on the Wednsday before the appoinment the so called MANAGER of the store called to advise that they cannot honor the appoinment due to the fact that only do redo's (Seems as though they often have to do redo's) from Monday to Wednesday. Due to the fact that the appointment was made and I arranged all my meetings for the same day in Chatsworth as we are from Newlands West. I then spoke to the manager who was absolutely rude and dropped the call on me, I called back and asked for Melissa to call me as I was under the assumption that I would get better customer service from her but to my disgust she was far worse than the first lady that I spoke to, Melissa spoke to me in a demeaning manner and questioned the motives of my call, I had no intentions of requesting a refund however due to the fact that the unproffessionalism of the staff and owner was so visible my wife was worried that her hair would be purposly and permanantly damaged on purpose.</p>
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