JR
Jerald R
Active since Mar 2014
13
Reviews
0
Industries
Reviews
13 reviews48 months ago
Pathetic Service from Ethekwini McCarthy Toyota Durban North
, I have taken my vehicle (2014 Toyota Fortuner Licence ND 650175) in to Bidvest McCarthy Toyota Durban North on 26/04/2022. Upon arrival at 8:15 am I was greeted by a Service Advisor (Shanene Davids), I did advise that my vehicle was in for the 180000km service and my hooter was working intermittently and this was only after the service team at the same Dealership had replaced the steering or driver airbag due to a recall and for it to be checked. During the course of the day I received a call from Shanene (13:38pm) who notified me that the service team was about to work on my vehicle, I once again reminded her about the hooter, she advised me not to worry she will have it checked. I received a second call (15:48) where Shanene advised that my vehicle was still being worked on but in the interim she would dispatch a driver to fetch me and when I arrived my vehicle would be ready, at this point I reached the point of begging for my hooter to be checked and was told not to worry as she did advise the technician. When I arrived (17:00) at the dealership I was greeted by Shanene, she went over the components of the service and then advised that the spiral cable on my vehicle had to be replaced, I did explain to her that this only happened after the airbag was replaced on the steering wheel due to a recall by Toyota. Shanene insisted that the airbag replacement would have not effected the cable and even went further to stop a Service Technician to ask if the cable could be effected with the change of the airbag which he did agree with her that the cable is not interfered with when changing the airbag and that the cable is located only in the steering column and not on the top. I asked Shanene for an estimate on the spiral cable as a technician who I am certain has been properly trained and works with these vehicles on a daily basis said that the cable could have not been damaged prior. To my shock and horror the quotation was in excess of R7000. I had proceeded to leave the dealership only to discover that my vehicle had not been cleaned on the inside, I am aware that this is a courtesy service however it plays into one of the factors of me taking my vehicle in for service at this specific dealership, Shanene did remedy the situation by advising that we would be given a car wash voucher to have the vehicle cleaned again at a later date. After some research I have discovered that the cable has to be disconnected from both the airbag and hooter to replaced the airbag, this makes me question if I did make the right decision in taking my vehicle to this specific dealership for service for the past 3 services (from the time I had purchased the vehicle) and if the work carried out was done so by trained professionals. The fact that my hooter is working intermittently may not be a major issue for some (as seen in the nonchalant attitude by the Service Advisor in having the hooter checked and notifying me in advance of the problem with it) but it is a major concern of mine, the hooter is used as a warning device which can lead to a catastrophe should it not work at the right time furthermore if the cable is compromised my airbag might not deploy which would in turn endanger my life even more so now after the floods and disaster that we have encountered in Durban the recent weeks. I would be highly grateful if this complaint would be treated with the utmost urgency as I am currently using the vehicle endangering others and myself due to mistakes made by Bidvest McCarthy Toyota Durban North or even faulty equipment supplied by Toyota. To date I have not received a response from the dealer Principal who I have emailed personally instead a service advisor called to ask me to bring my vehicle through (At my cost with diesel prices being ridiculously high at the moment) to run a check on the vehicle as was done when my vehicle was in the dealership. Alternate arrangements have been made for the service technicians to come to me to have the vehicle checked.
0 replies
51 months ago
Horrible Experience at Hampshire Hotel Ballito/ Booking.com
My wife and I booked The Hampshire Hotel in Ballito from 12/02/2022 to 13/02/22. The front staff upon checking in was not friendly, seemed as though she wanted to get her job done as quick as possible. The room booked was not what I was given, I was given a room with double beds hence making the room congested for 2 people. The tv did not work properly as the picture was jumpy, the tv remote did not work property. The microwave was not clean, kettle needed a rinse, no tea bags, milk or sugar which I had to request for, the fridge was a little dirty, the shower did not have a shower curtain which caused the bathroom floor to get drastically wet. Used tissue paper in cubicles of the bathroom with a lot of residue of other substances. Door did not lock easily and had to be forced. The cherry on top or the cause for me to check out early was due to the aircon not functioning well in the drastic heat. I checked out at 22:30pm and drove an hour to get back home. I was to check out at 11:00 am the next day.
0 replies
87 months ago
Pathetic Service from Apple
I have purchased a pair of Apple Airpods from incredible connection late November 2018. The Airpods worked perfectly until January when they stopped connecting automatically and also when they connected they was no sound. I took the airpods back to the store and they booked it in and sent it to Apple for checking, Apple then sent the item back with a report that the item was working, the item came back absolutely filthy first of all secondly when we did test with the manager present the item was not working which he agreed. Two hours later I received a call from the technician that booked the item in saying that they tested the item in the store and it working, I went back to the store and tested the item with the technician and the Apple rep and it was not working so they proceeded with the booking. I received a call today from the store advising that the airpods where tested and it is working 100%. Now I have to go back to the store to collect a defective item because Incredible Connection Gateway Durban. I am disgusted with the level of service from Incredible Connection and Apple.
0 replies
87 months ago
Pathetic Service from Incredible Connection
I have purchased a pair of Apple Airpods from incredible connection late November 2018. The Airpods worked perfectly until January when they stopped connecting automatically and also when they connected they was no sound. I took the airpods back to the store and they booked it in and sent it to Apple for checking, Apple then sent the item back with a report that the item was working, the item came back absolutely filthy first of all secondly when we did test with the manager present the item was not working which he agreed. Two hours later I received a call from the technician that booked the item in saying that they tested the item in the store and it working, I went back to the store and tested the item with the technician and the Apple rep and it was not working so they proceeded with the booking. I received a call today from the store advising that the airpods where tested and it is working 100%. Now I have to go back to the store to collect a defective item because Incredible Connection Gateway Durban. I am disgusted with the level of service from Incredible Connection and Apple.
0 replies
109 months ago
KZN Premier Conman
<p>Please do not let this man con you as he did us. We got married on 12 December 2015, we hired the services of Phillip Theophilus. He had promised us the world, he required us to pay him in full before the wedding and after his demand and against my better judgement I did so. We requested a rehearsal but was told that we did not need one as he was going to be present to co ordinate the function. On the day of the function we arrived at the hall only to find "The Wedding Planner" was no where to be found, there was no one at the function to co ordinate (To show us how to enter), Phillip had sent his brother to the venue who did not know what was going on. The aircons in the Hall which we hired through Phillip was not on which caused my wife's make up to run ruining all of our photos and our video (The only thing we are left with after the function). We were served spoilt food I am disgusted at the fact that a man which claimed to be a man of God would behave in such a manner and con people. Please be very weary if you choose to use his services</p>
0 replies
114 months ago
Never get a contract with Telkom Mobile Cant Cancel
<p>My wife had taken a contract with Telkom Mobile 2 years ago, a month before the contract can end she cancelled and provided the required documents. This month she received free minutes and data and when she called in the contact centre she was told a story about her contract not being cancelled and she will be liable to pay this months bill for the data and minutes being added to her phone by Telkom Mobile.</p>
112 replies
119 months ago
Worst Salon to Visit in Durban Owned by Melissa Joseph
<p>My wife has recently been to this so called Salon in The Chatsworth Centre Durban and received the worst service possible, besides the staff the OWNER (Melissa Joseph) has no work or business ethic. My wife went in for a colour, she showed the owner of the salon a picture of what she wanted, she also advised the owner of grey and wanted it covered up as well. A colour was chosen by the ower my wifes hair was done and to her shock it was not done correctly, my wife then expressed her dissapointment and requested a redo on her hair as it was unexceptable, Melissa agreed on a redo and advised that my wife should call in and make the appointment. Due to work my wife called in a week later to book for the Friday, an appointment was agreed upon, on the Wednesday before the appoinment the so called MANAGER of the store called to advise that they cannot honor the appoinment due to the fact that only do redo's (Seems as though they often have to do redo's) from Monday to Wednesday. Due to the fact that the appointment was made and I arranged all my meetings for the same day in Chatsworth as we are from Newlands West. I then spoke to the manager who was absolutely rude and dropped the call on me, I called back and asked for Melissa to call me as I was under the assumption that I would get better customer service from her but to my disgust she was far worse than the first lady that I spoke to, Melissa spoke to me in a demeaning manner and questioned the motives of my call, I had no intentions of requesting a refund however due to the fact that the unproffessionalism of the staff and owner was so visible my wife was worried that her hair would be purposly and permanantly damaged on purpose.</p>
0 replies
124 months ago
NEVER BUY JEUNESSE CREAMS
I purchased a Jeunesse package which included Day Cream, Night Cream, Wash and Serum for R4300 from a lady who was a Jeunesse consultant, I called her and she advised me that I need to deposit the required amount and then I could come through and collect the creams, after doing some research on the results of the product I paid in the money and went through to collect the cream, without any assessment of my skin I was handed the cream, advised of use and sent on my way. I contacted the consultant after the creams where done and advised her that it had not effects on my skin as it was supposed to and it actually made my skin worse. The consultant advised me that there is nothing that could be done. After noticing the item the other day at another consultants office I was advised of the 30 day money back guarantee. I feel as though I was swindled for my money and was given items that do not work and was not advised on the 30 day money back guarantee and that is why I was asked to pay in money in advance.
0 replies
124 months ago
momentum negligence leads to loss of money
I contacted Momentum on 28/01/2016 to inquire about my life policy which I signed up for and been paying for many years, I asked the momentum agent about my surrender value and was advised that it was R146 000, i asked the agent to forward the necessary documents for me to cancel my policy and have my monies paid to me. The lady had sent the documents to me which I completed and had left on my desk however I called in on 01/02/2016 to confirm the amount payable to me and was advised that the amount now is R137 000, I was extremely angry and advised the agent about my prior call.and he advised me that he cannot do anything about changing the amount to my previous amount as it is a new month and he does not have last months figures, I asked to speak to a manager or someone who can assist me and the agent refused. It is appalling to think that i could loose R9 000 because the agent did not give me the correct information.
75 replies
126 months ago
Pathetic attitude when at fault
I had purchased a shower room from Dolphin Sanware in mid July 2014 where my problems began with Dolphin Sanware especially with the quotation, I had issues with this unit. In the beginning of July 2015 the wheels of the sliding doors had come off. I contacted Shobana who had sent out staff to assess the matter, they advised me that the wheels are out of stock and will come through and replace them when received however after numerous calls and visits to the store I was advised that the items are in their possession, not to inconvenience anyone as it is the December period I offered to go to the store to collect the item, I dealt with a lady by the name of Tracy who tried to assist me the best way possible but when she phoned Shobana she was advised that i should pay R85 for each roller (All 4 of my bottom rollers have come off), there were other items that was faulty however my main concern was the doors as we have a 6 year old which uses the shower as well, I asked to speak to Shobana she refused to answer. I contacted the store when i got home and spoke to Shobana who was rude and prooved that she does not have any customer skills, she hung up while I was expressing my concern
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
6 (46.15384615384615%)
1 Star
7 (53.84615384615385%)