Worst service ever

Ordered products from then paid in full they said they delivered my products on the 5th of May till today i have not received my product, before the payment their response and service was prompt and now my money is with them and i still have not recieved my products and i chose a courier company that was given by them. They gave me a choice of two courier companies and they said the one i chose was the quickes as the price was also higher than the other i paid the fee they said they will use courier guy courier guy would cone and collect and the parcell would be with me in 3-5 working days to day is two weeks later and my parcel is not with me mr fata from plutos viii said that he sent my parcel to ITT, then ITT will send it to courier guy and that is not what was explained to me even so courier guy knows nothing about the parcel, they gave me a trxking number and the tracking number was not being recognised by courier guy, later Mr fata sent me another waybill with a different teacking number claiming that my parcel was sent of on the 11th now inhave spent more money trying to locate my parcel to no avail not even sure it was sent