Unsatisfied

Paying for textbooks, never collected it and the sales person insist I have collected it. I've been to the branch with my payment receipt and he still insisted I collected the books but there is no Collection Receipt. He said he's gonna look for my Collection Receipt, waited for a while, never came back to tell me what's happening, I went to the manager explained her what's happening and she said he's busy looking for the Collection receipt, he will call me back. No calls received and I went back to the branch. Spoke to the sales person and he said he's going to order the books.

This means, either the books wS given to someone else, or it was never ordered.

January 2026 @ 17H18, I received a call from the sales person saying he has ordered the books and will let me know when to collect.

This is not on, as the child is questioned every day for their books. They can't work due to no books.