YF
Yvette F
Active since Jul 2020
13
Reviews
0
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Reviews
13 reviews2 months ago
TOTALLY DISSATISSIED
October/November 2025 I went into the new Planet Fitness branch at Parkdene Boulevard ( still busy with the new development but sign up could be done) to enquire the fees structure. I was assisted by Danie Horlick Ref no: DH2274, where he explained me the different fee structures and when the branch would open . I told him I'm unemployed and cant afford too much just for gym fees and its monthly. he explained that the fees do go up by approximately 10% per year and that was my main concern. He told that I could apply for a Sanlam Will and get 80% off from the 699pm/799pm , which was great, and said he will send me the details of the broker as to whom I have to talk to, and this is the person her refers all his clients to. I also asked him what are the fees for the Will and he said its free, they will explain all the details. Whilst we were busy I asked Danie more than 3 times if there was any catch to pay R169pm ( this amount after the 80%) and he confirmed every time, only apply for the will which is free, after your Will is registered bring your reference number and we will add it to your profile with your Id number. Happy as can be, I paid R150 for the tab and left. 1 November 2025 @ 09h49, Danie WhatsApp me his personal details and the Brokers name and contact number. contacted him and he said someone will arrange for an appointment. Appointment was made and the person came out to my home where I app**** for the will. Late December I went back to Boksburg Planet Fitness when one of the consultants told me the information wrt my Will is not active and I should contact Sanlam. Called Sanlam, told them I app**** for the Will, which they could see on their system, however in order to qualify for the 80% discount I have to register for their Reality program. I tried to call Danie and the consultant who assisted me with the Will. No reply. Then I send Danie a message. He rep**** later that evening and said asked me didn't I speak to Jody and that I only have to pay R129 for the Reality program. No one ( Danie or the Sanlam consultants ) told me about the Reality program in order to get the discount. and as per Sanlam the discount is 80% immediately, you have to proof yourself, get to a certain rating to earn the 80% reduced gym fee. This is totally unprofessional. I called Planet Fitness contact centre to cancel the contract but its not allowed even though I've explained to the lady what happened. She was really helpful and sympathetic. Danie contacted me but I was unavailable. Thursday, 19th February 2026, I called Danie, no reply as he was off that day. Friday, 20th February 2026 at 10h50, Danie send me a WhatsApp " Ek het met die broker gepraat, hulle se jy hoef nie die R129 add on te doen nie" The conversation thereafter was confusing so I went to to Planet Fitness. Danie told me that the people did not explain the process thoroughly to him and I should pay the arrears and continue with payment. Definitely not the conversation as per the WhatsApp. I am unemployed and I was overjoyed to hear that I only needed to pay R169pm for gym fees, but I have to apply for a Will, which I did. Unacceptable.
106 replies
2 months ago
Old stock BB 25102025
I just bought MIAMI Vegetable ATCHAR from my Checkers Sixty60 app and the bottle is bad, sticky and old. The Best Before date is 25 10 2025. This is disgusting and a disgrace for Checkers. Why do we choose this service, for convenience purposes and reliability. I have guests at my place and now this happens. I phoned the help desk and to me it seemed no care of situation. I should go to any store and get a refund or do a refund on the App, which he assisted me to do. It's okay to get the refund, but why cause me the inconvenience to go to a store. I would have gone to a store in the first place but I rely on Sixty60. Now I still sit without the product which I needed. And yes I can order another bottle, but I will be charged fees and I don't have R350 to order again for free delivery. I am disgusted by this service.
0 replies
3 months ago
Unsatisfied
Paying for textbooks, never collected it and the sales person insist I have collected it. I've been to the branch with my payment receipt and he still insisted I collected the books but there is no Collection Receipt. He said he's gonna look for my Collection Receipt, waited for a while, never came back to tell me what's happening, I went to the manager explained her what's happening and she said he's busy looking for the Collection receipt, he will call me back. No calls received and I went back to the branch. Spoke to the sales person and he said he's going to order the books. This means, either the books wS given to someone else, or it was never ordered. January 2026 @ 17H18, I received a call from the sales person saying he has ordered the books and will let me know when to collect. This is not on, as the child is questioned every day for their books. They can't work due to no books.
0 replies
16 months ago
DISPICABLE
I do have a previous report. My retirement policy was to old in order to claim from the Two Pot. I had to convert it to the Max investment, which I did at the mall of Carnival Branch September 25th 2024, and was said I should wait a month. I waited a month meaning 25th October the conversion would be done. Did not happen because Old Mutual work on month to month , any changes will only commence on the 01st of the following month. Communication was send to the Financial Advisor in the branch but failed to forward it to me. In this situation the conversion will only be effected on the 01st of November 2024 . So I waited. After calling OLD Mutual , conversion was only done on 4thNovember 2024. I received communication. Went on OM WhatsApp 05 November 2024 to see if I qualify for the two pot withdrawal, I received message I don't have investments that qualify for a Savings Pot. Phoned AGAIN, it was confirmed that due to the conversion I have to wait a month before I can withdraw from the investment. AGAIN WAITED ANOTHER MONTH 05th December 2024, WhatsApp withdrawal. Respond was that my withdrawal amount is less than R2000. 00 Send and email to the Customer Service Centre. I called as well and had a long conversation. The consultant couldnt assist as he was not sure why this is happening. Friday, 6 December 2024 I received a call, the lady said I don't qualify to withdraw from the two pot as conversions before 01st September 2024 qualifies I am LIVID as this was never communicated to me . And how many people I've spoken to using my AIRTIME and yet wasting my time. DON'T DO THIS TO PEOPLE
112 replies
18 months ago
Unacceptable Service
25 September 2024, went to Old Mutual at Mall@ Carnival. Xolani Kheswa the Financial Planner assisted me regarding the conversion of my investment. From Pension Fund to the Maxi investment. Documents were signed and Xolani emailed it at 14h26 to PFA Regional Services and the Contact Centre and cc me. The conversion can't be done in the branch and it takes up to 1 month to convert. 27 September 2024 @ 13H02, Brent Lodewyk, Senior Administrator from the PFA Regional Services rep**** to Xolani that the documents has been forwarded to the Processing Department. A month later my investment has not been converted. I've send an email to the Customer Service Centre, Tuesday 22 October 2024 @15h30 requesting an update wrt the conversion. No response yet.
212 replies
24 months ago
Pathetic Service
Every month my daughter and I buys bread ( 80-100 white loafs) to feed the needy in Reiger Park. We giving back to the community. On Tuesday 23 April 2024, I placed an order with Lorenso at the bakery for 80 white loafs of bread. He completed the form as per my request for 80 white loafs of bread to be collected on Friday 26 April 2024 at 10 o'clock. On my arrival at Spar this morning( Friday 26 April 2024) just after 10am, the ladies said they are not aware of my order and Lorenzo will only be in by 11 o'clock. I then spoke to the manager and she wanted to assist, they couldn't find my order form, because it was at the back of the book. Another lady came out and said Lorenzo told her the order was for Saturday. This lady then said they will bake my bread and I can collect it within 90 minutes, I asked her several times if the bread will be ready by then, she assured me it will be ready. Arriving at the store 2 hours later, Lorenzo said the bread will only be ready within an hours time. and I requested for a refund. This is so uncalled for, people re**** on me to deliver the bread. they waisted my time, my money and my petrol and some people don't have anything to eat.
0 replies
38 months ago
Unsatisfied Customer
On the 14 February 2023 I visited the FNB branch in Boksburg , Market street. Requesting a letter from the Business Banker who was at the moment in a meeting. A consultant ( didn't take his name) attended to my request and said he will contact the Business banker via email with my request. At the same time I called the call centre to enquire where would I receive a letter with regards to the Business and the lady said only the Business Banker can issue the letter. Given my contacts ( email and cell number) and the content of the letter, the consultant promised to send it to the Business Banker. 3 weeks pass with no contact from anyone. I went back to the Branch on Monday 06 March 2023 whereby Mohammed Sheik assisted me because the previous consultant was not there. Given the story to him he said he will email the Business Banker to get in touch with me. Went back Friday 10 March 2023, because I no one contacted me. Mr Sheik tried to get hold of the Business Banker but she was not available and told me he sent her the email the Monday 06th March 2023, which he did. He then sent her another email and I was cc'd on it. No respond from the Business Banker - Jessica Ntumba Can I please have assistance with the letter requested - the Overdraft on the account is Paid up and Cancelled and confirm that the previous signatory on the account has been deleted. Account Name: PFEWYS (PTY) Ltd
159 replies
50 months ago
Undelivered Order, Unprofessional Call Center Agents
My daughter ordered food online at 10h41 Sunday 27 Feb 2022. After an hour no food was delivered. After calling the call center several times, they drop the call, if they answer the call they promise to contact us but nothing happens. Still waiting for a call It is now 13h21, no respond from them. And the guy on the call is very rude.
0 replies
64 months ago
Bad Service, No Communication
I've reported my faulty Samsung Smart TV 55cm which is in warrentee to Samsung Call centre approximately 3 weeks ago. A called was logged for a service provided to come to my premises, phoned Samsung on the day, and they said my call out was canceled with no explanation. I went to the Service provided that Samsung has supplied to come out, and they told me the reason was they don't deal with in warrentee products and this was mentioned to Samsung. Got back and phoned Samsung again. Then the service tracking department requested an email from me, to forward my proof of payment, serial number of the TV. After sending the info, they then requested foto's of the back and front of the TV, which I did.. Communication is really a problem. I've given then two number to contact me, they only use one and if they don't get hold of you, it's just to bad. I called last week again, then they booked a call out for today 30th December. I've just called them, and yes another cancelation without notifying me. This is really bad. My children had to go without a television during holiday, Christmas and now New Years as well. They are not serious. Can someone please assist.
336 replies
69 months ago
Compliment mall@Carnival.
Saturday I visited Capitec Branch at Mall@Carnival, what wonderful experience I received from Thami. Patience, Friendliness, Listening skills are great. The day before I went to East Rand Mall Capitec branch, next to Steers. What an horrific experience I had with the lady, and it was exactly the same query. Thank you Thami, keep up the great work and the great experience I've had with you.
53 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
8 (61.53846153846154%)