Poor customer services

Poor customer services, they don't correspond to mails. Placed an order on the 6th December 2025, they communicated with me on the 18th December informing me about an unavailable item due to overselling. I instantly reponsed to mail in quest for parcel direction, due to seasonal break holidays. Requested was not considered, presume as on the 23rd December 2025 courier called me asking my whereabouts as they will at my place to deliver. Requested courier to reschedule for January 2026, none of that happened. When I'm enquiring about my order via email they are not replying. Done numerous attempts to contact them via telephone, no response still.