ZERO STARS – Shocking Service and Unacceptable Workmanship

I am absolutely disgusted with the service and workmanship from Poly Outdoor Blinds.

Your sales representative came out twice to measure and still managed to get the measurements wrong. When the blind was first installed it was too short, and instead of fixing their mistake properly they tried to extend it with a random cut piece of fabric from a roll. That is completely unacceptable for something we paid a lot of money for.

The blind was also installed hanging into our neighbour’s yard with large gaps on both sides, which completely defeats the purpose of installing a weatherproof blind.

When my husband phoned to question this, the sales rep said one thing on the phone and then immediately changed his story when I joined the conversation, which was incredibly unprofessional.

We then contacted head office and spoke to Jo-Anne, who told us this is not how they do business and promised the issue would be fixed. The blind was removed and brought back two weeks later, but the “fix” was a terribly sewn extension that looks uneven and badly done. It honestly looks like something a child stitched together.

The blind is still not straight, there are large gaps in the front, and the extra rain flap length that was promised was never properly added. Their response was simply that “this is the only way it will stop the rain or wind.” That is simply not true. If the blind had been measured properly and made correctly the first time, none of this would be happening.

We paid in full when requested, yet this is the level of workmanship and service we received. It is shocking that a company charging these kinds of prices thinks this is acceptable.

The only professional people we dealt with were the installation crew, who were understanding and immediately saw the problem. They even said they had already told the sales rep that what he planned was not going to work.

At this point I have completely lost trust in this company. This level of poor workmanship, broken promises and lack of accountability is unacceptable.