POLY PHOENIX POOLS WARRNTY NOT HONOURED

Poly Phoenix Fibreglass Products

       Fibreglass Specialists Since 1969

       C.L. Heyden

       011 394 2220/1

 THE COMPANY LISTED ABOVE HAVE BEEN COMPLETELY DISHONORABLE IN THIER DEALINGS.

A BRAND NEW SWIMMING POOL INSTALLED BY POLY PHOENIX POOLS, STOPPED WORKING BEFORE THE WARRANTY PERIOD EXPIRED . WE REPORTED THAT THE MOTOR NO LONGER WORKS. BETWEEN MY WIFE AND I WE SENT SEVERAL MAILS REQUESTING SERVICE AND THAT THEY HONOUR THE WARRNTY. AND AFTER MY MAILS REFLECTED SOME ANGER, WE WERE TOLD BY CHERRYL ,TO TAKE A VIDEO AND SEND IT TO THEM SO THAT THEY CAN BE HELPED WITH PRELIMINARY DIAGNOSES. Or ALTERNATIVELY PAY R-1250,00 FOR A TECH TO COME AND CHECK IT

I RECORDED A VIDEO AND SUBMITTED THIS TO CHERYL

ALL PUMPS CARRY A SUPPLIER WARRANTY AND YET WE WERE TOLD THAT PAYMENT UPFRONT NEEDS TO BE MADE. I REFUSED TO PAY FOR A SERVICE THAT SHOULD BE FREE DUE TO THE WARRNTY COVER IN PLACE. POLY PHOENIX POOLS, WHO WAS PAID HANDSOMELY FOR THIS POOL SAT BACK AND IGNORED THEIR CUSTOMER TOTALLY

OUR POOL JUST GOT GREENER AND GREENER AND TO DATE POLY PHOENIX POOLS HAD NEVER STEPPED FOOT ONTO MY PREMISES TO FIX OR HONOUR THE WARRANTY.

COMPANIES LIKE THIS WHO GLADY TAKES YOUR MONEY AND NEVER RETURN TO HONOUR THEIR AGREEMENT SHOULD NOT BE IN BUSINESS.

I DONT KNOW HOW THEY REMAIN IN BUSINESS IF THIS IS WHAT CONSUMERS HAVE TO PUT UP WITH.

I ENDED UP FIXING THE PROBLEM MYSELF TWO WEEKS AGO SO THAT THE POOL CAN BE READY FOR THE SEASON AHEAD

I NEVER DREAMT THAT I WOULD NEED TO SPEND MONEY ON A NEW POOL THAT IS UNDER WARRANTY.

PEOPLE SHOULD THINK TWICE ABOUT DEALING WITH THEM FOR ANY PRODUCTS THAT THEY SELL. THEY CAN NOT BE TRUSTED. THERE MAY BE CLIENTS THAT NEVER EXPERIENCED THIS DUE TO THIER EQUIPMENT MAKING IT PAST THE WARRNTY STAGE WITHOUT FAILING AND WERE THE FORTUNATE ONES.

BUT BE WARNED, POLY PHOENIX POOLS SHOULD BE STEERED CLEAR OFF.

WE HAVE SINCE NOT HEARD A PEEP OUT OF CHERYL OR ANY OTHER MEMBER OF POLY PHOENIX POOLS / FIBRE PRODUCTS

POLY PHOENIX POOLS WAS FULLY PAID IMMEDIATELY ON COMPLETION OF WORK AND NO LONGER CARED FOR THIER CLIENT OR AFTER SALES SERVICE.

THE QUESTION BEGS, HAS POLY PHOENIX POOLS /FIBRE PRODUCTS BEEN DISHONOURING CLIENTS SINCE 1969????

POLY PHOENIX POOLS, MAY YOUR BUSINESS ETHICS SOON REFLECT IN YOUR BANK BALANCE.

WHAT A SORRY EXCUSE FOR A BUSINESS, PEOPLE WHO DOES DECKING OR WORK ALONGSIDE YOU SHOULD THINK TWICE OF THIER PARTNERSHIP WITH YOU.