1 reviews | Active since Member
I got a pool installed by them a few days ago at my new house, the titan 4mx3m. The quality of the work is good (at-least from what I've seen so far). The problem with them is they say one thing the one day, then the next do a complete U-Turn on what they had previously committed on.
So the 1st issue was the piping that was under my garden where they were supposed to install the pool, their quote clearly states that they also cover plumbing, they started digging on a Wednesday, and they found pipes in my Garden, they confirmed that they will send a plumber to my premises the following week on Monday to move the pipes, which was fine. Then Monday came and some supervisor or I don't know what that idiot is came to my property to inspect (Think his name was Philip) and now all of a sudden they're saying I need to get my own plumber and they won't touch this plumbing.
I ended up getting my own plumber to move the pipes and they continued. Next came the electrical for the Pool, which they did, but ended up sending me some bogus invoice for about R2700 for "additional cabling" the electrician did where as they charged me for installation in the initial invoice.
But anyway after the installation of the Pool was done, there was alot of waste and rubble left outside my Yard which they said they'd remove, next thing I get a call from them saying I need to remove the rubble myself as they don't do that.
All in all I think they are a very dishonest company and try to milk you for every cent you have. If I could go back in time I'd honestly use a different company, I will not be using them in future for any new pools on any of my new properties. ***I would not recommend Phoenix Pools to my worst enemy***
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.