Disconnected electricity for partial rent outstanding

First let me say thank you for letting my kids sit in the dark last night when they were at their dad's. As per your quote about arrears and recovery; "All recovery action must meet appropriate legal and regulatory standards. and early intervention in rent arrears is vital to ensure that relevant support and advice can be offered and rental loss is minimised or even completely avoided" Now, how did you meet appropriate legal standards when you switched off the electricity of my kids dads home yesterday.... just because he's 1 month late. The amount outstanding aint the full amount, he paid you somewhat R8000 and outstanding is R3700-00. He was retrenched earlier this year and now works for himself. He wasnt paid in full last month either. And to top it all off you just had to throw in a R450 penalty fee AND a R250 for the letter of demand? WOW, you def deserve an award for cleverness. He's been staying there almost 16months now, never missed a rent and now that he short paid his rent you go and turn off his electricity??! You are not authorised to do that in the first place. FYI Landlords must follow a legal process to disconnect a tenant's electricity, which includes providing notice, giving the tenant time to pay, and obtaining a court order. Did you give him time? NO. Did you have a court order? NO So how can you switch off his electricity?? And also, you ask for I think 3months full rent upfront before even moving in....now you're just handing out final notices and letter of demands lol its a joke! I would NEVER rent from you or even tell someone to use you.