Review of Pool Academy Aquatics (Chatsworth – Apolo Secondary & Westville Branches)

My experience with Pool Academy Aquatics has been nothing short of unacceptable. At the Chatsworth (Apolo Secondary branch ) , the facilities were poorly maintained and the staff disorganized. The most serious issue, however, was that they cancelled nearly all of the lessons we had already paid for upfront. We paid for 24 lessons, and not a single one was honoured. Despite repeated attempts to contact them, they do not reply to queries — it feels as though they are deliberately evading responsibility. Communication is vague, unreliable, and frankly disgraceful. For the fees charged, this level of service is indefensible. These people need to be taken to task for failing to deliver on their commitments. I strongly advise others to avoid Pool Academy Aquatics if they are looking for professionalism, reliability, and respect for their customers