PA
Pool Academy Aquatics
Unclaimed Business
PA
Pool Academy Aquatics
Unclaimed Business
17 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2.2|17 Reviews
Jun '25 - May '26
5(29.4%)
4(0%)
3(0%)
2(0%)
1(70.6%)
5(29.4%)
4(0%)
3(0%)
2(0%)
1(70.6%)
Frequently Asked Questions About Pool Academy Aquatics
Pool Academy Aquatics has a TrustIndex of 0 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Pool Academy Aquatics across 62 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Senamile N
1 reviews | Active since Jan 2020
11 Feb 2026, 06:47
Zero communication, it's frustrating!!!!!!!
Regret ever signing up with this academy. For a longest time, I was so unhappy with their service and decided to just deregister my son because their level of unprofessionalism is unmatched. I then paid my account fully and even paid their deregistration fee. Since last year early November, I'm trying to get hold of them with no luck, they ignore all my communication both via email and WhatsApp. What's shocking is they keep sending emails for invoices and texts on WhatsApp about handing over my "owing account" because it's long overdue. What the f***????
Helpful (0)
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Senamile N
1 reviews | Active since Jan 2020
11 Feb 2026, 06:47
Zero communication, it's frustrating!!!!!!!
Regret ever signing up with this academy. For a longest time, I was so unhappy with their service and decided to just deregister my son because their level of unprofessionalism is unmatched. I then paid my account fully and even paid their deregistration fee. Since last year early November, I'm trying to get hold of them with no luck, they ignore all my communication both via email and WhatsApp. What's shocking is they keep sending emails for invoices and texts on WhatsApp about handing over my "owing account" because it's long overdue. What the f***????
0
Replies (0)KP
Kevin P
1 reviews | Active since Jan 2020
3 Feb 2026, 12:13
Review of Pool Academy Aquatics (Chatsworth – Apolo Secondary & Westville Branches)
My experience with Pool Academy Aquatics has been nothing short of unacceptable. At the Chatsworth (Apolo Secondary branch ) , the facilities were poorly maintained and the staff disorganized. The most serious issue, however, was that they cancelled nearly all of the lessons we had already paid for upfront. We paid for 24 lessons, and not a single one was honoured. Despite repeated attempts to contact them, they do not reply to queries — it feels as though they are deliberately evading responsibility. Communication is vague, unreliable, and frankly disgraceful. For the fees charged, this level of service is indefensible. These people need to be taken to task for failing to deliver on their commitments. I strongly advise others to avoid Pool Academy Aquatics if they are looking for professionalism, reliability, and respect for their customers
Helpful (0)
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Kevin P
1 reviews | Active since Jan 2020
3 Feb 2026, 12:13
Review of Pool Academy Aquatics (Chatsworth – Apolo Secondary & Westville Branches)
My experience with Pool Academy Aquatics has been nothing short of unacceptable. At the Chatsworth (Apolo Secondary branch ) , the facilities were poorly maintained and the staff disorganized. The most serious issue, however, was that they cancelled nearly all of the lessons we had already paid for upfront. We paid for 24 lessons, and not a single one was honoured. Despite repeated attempts to contact them, they do not reply to queries — it feels as though they are deliberately evading responsibility. Communication is vague, unreliable, and frankly disgraceful. For the fees charged, this level of service is indefensible. These people need to be taken to task for failing to deliver on their commitments. I strongly advise others to avoid Pool Academy Aquatics if they are looking for professionalism, reliability, and respect for their customers
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sthembile D
1 reviews | Active since Jan 2020
2 Feb 2026, 07:04
Don't sign up, it's a ****!
This academy is a ****, I paid for lessons and was ignored when I asked when the classes will start. I paid in end November for December classes and to date those classes have not happened yet I'm now getting billed for more. it's a ****, you have been warned!
Helpful (0)
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sthembile D
1 reviews | Active since Jan 2020
2 Feb 2026, 07:04
Don't sign up, it's a ****!
This academy is a ****, I paid for lessons and was ignored when I asked when the classes will start. I paid in end November for December classes and to date those classes have not happened yet I'm now getting billed for more. it's a ****, you have been warned!
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Replies (0)AL
Avisha L
1 reviews | Active since Jan 2020
29 Jan 2026, 09:40
A.A POOL SERVICES
I Avisha Lall was a service provider for Pool Academy Aquatics for two of their branches which were Chatsworth in Apollo Secondary School and Westville. They are very bad payers they are owing me for just over two months pool maintenance money from August 2025 - October 2025. They have a lot of excuses for still not making payment. They are still owning the School money for using their premises to do their lessons. They are still ducking and avoiding calls for outstanding payments.
Helpful (0)
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Avisha L
1 reviews | Active since Jan 2020
29 Jan 2026, 09:40
A.A POOL SERVICES
I Avisha Lall was a service provider for Pool Academy Aquatics for two of their branches which were Chatsworth in Apollo Secondary School and Westville. They are very bad payers they are owing me for just over two months pool maintenance money from August 2025 - October 2025. They have a lot of excuses for still not making payment. They are still owning the School money for using their premises to do their lessons. They are still ducking and avoiding calls for outstanding payments.
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Replies (0)rM
rachel M
1 reviews | Active since Jan 2020
4 Dec 2025, 09:18
Poor to zero communication - I feel ****med!
Extremely Disappointed with Pool Academy Aquatics - No Response via email or the watsapp line. When i signed up my kids I paid in full upfront, but I have been receiving billing invoices, sent numerous emails and watsapp to query this with no response, besides false information on the pools being heated or switched on at the Chatsworth branch is really sad, as some days with overcast weather we looked forward to heated pools. The only positive feedback i have is that coaches are amazing, but the admin or management of the company is very very disappointing to say the least. When searching for alternate numbers for different branches there is none. There is only 1 email 1 contact cell number for an international recognized company, I truly feel ****med. They sent out a msg in November they are doing system upgrades and venue change for Chatsworth yet not a single response, i have been sending watsapps and emails and till date not even a reply nor a call back. very very disappointed. i will never recommend this company.
Helpful (0)
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rachel M
1 reviews | Active since Jan 2020
4 Dec 2025, 09:18
Poor to zero communication - I feel ****med!
Extremely Disappointed with Pool Academy Aquatics - No Response via email or the watsapp line. When i signed up my kids I paid in full upfront, but I have been receiving billing invoices, sent numerous emails and watsapp to query this with no response, besides false information on the pools being heated or switched on at the Chatsworth branch is really sad, as some days with overcast weather we looked forward to heated pools. The only positive feedback i have is that coaches are amazing, but the admin or management of the company is very very disappointing to say the least. When searching for alternate numbers for different branches there is none. There is only 1 email 1 contact cell number for an international recognized company, I truly feel ****med. They sent out a msg in November they are doing system upgrades and venue change for Chatsworth yet not a single response, i have been sending watsapps and emails and till date not even a reply nor a call back. very very disappointed. i will never recommend this company.
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Replies (0)SK
Saumeah K
1 reviews | Active since Jan 2020
2 Dec 2025, 18:01
Terrible service and a Bunch of Rouges!
Very Disappointed With Communication and Billing I got enrolled July 2025 and was asked to pay full amount upfront. I onky atttended a few lessons because many sessions were cancelled by the academy without proper communication just stating due to pool maintenance!!! After 1 months of poor communication and missed sessions, the academy suddenly sent me a new payment link, I've been reaching out but no response. These people are rouges!!! This academy needs to shut down! Hopeless and useless academy with no proper service. Please dont waste your money and time with this academy!
Helpful (0)
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Saumeah K
1 reviews | Active since Jan 2020
2 Dec 2025, 18:01
Terrible service and a Bunch of Rouges!
Very Disappointed With Communication and Billing I got enrolled July 2025 and was asked to pay full amount upfront. I onky atttended a few lessons because many sessions were cancelled by the academy without proper communication just stating due to pool maintenance!!! After 1 months of poor communication and missed sessions, the academy suddenly sent me a new payment link, I've been reaching out but no response. These people are rouges!!! This academy needs to shut down! Hopeless and useless academy with no proper service. Please dont waste your money and time with this academy!
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Bibin E
1 reviews | Active since Jan 2020
29 Nov 2025, 14:59
Very Disappointed With Communication and Billing
I enrolled my son for a 6-month package that included 24 lessons, and I paid the full amount upfront. Unfortunately, we were able to attend only about 6 classes because many sessions were cancelled by the academy without proper communication. There were no updates, reminders, or notices about the cancelled classes. After four months of poor communication and missed sessions, the academy suddenly sent me a new payment link, asking for additional payment. This is extremely confusing because I clearly joined for a 24-lesson package, not a monthly renewal or ongoing subscription. I believe it is unfair to request more payment when the academy did not deliver the full number of lessons that I had already paid for. I hope they will improve their communication, honour the original package, and be more transparent with their billing.
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Bibin E
1 reviews | Active since Jan 2020
29 Nov 2025, 14:59
Very Disappointed With Communication and Billing
I enrolled my son for a 6-month package that included 24 lessons, and I paid the full amount upfront. Unfortunately, we were able to attend only about 6 classes because many sessions were cancelled by the academy without proper communication. There were no updates, reminders, or notices about the cancelled classes. After four months of poor communication and missed sessions, the academy suddenly sent me a new payment link, asking for additional payment. This is extremely confusing because I clearly joined for a 24-lesson package, not a monthly renewal or ongoing subscription. I believe it is unfair to request more payment when the academy did not deliver the full number of lessons that I had already paid for. I hope they will improve their communication, honour the original package, and be more transparent with their billing.
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