RM
rachel M
Active since Nov 2011
5
Reviews
0
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Reviews
5 reviews4 months ago
Poor to zero communication - I feel ****med!
Extremely Disappointed with Pool Academy Aquatics - No Response via email or the watsapp line. When i signed up my kids I paid in full upfront, but I have been receiving billing invoices, sent numerous emails and watsapp to query this with no response, besides false information on the pools being heated or switched on at the Chatsworth branch is really sad, as some days with overcast weather we looked forward to heated pools. The only positive feedback i have is that coaches are amazing, but the admin or management of the company is very very disappointing to say the least. When searching for alternate numbers for different branches there is none. There is only 1 email 1 contact cell number for an international recognized company, I truly feel ****med. They sent out a msg in November they are doing system upgrades and venue change for Chatsworth yet not a single response, i have been sending watsapps and emails and till date not even a reply nor a call back. very very disappointed. i will never recommend this company.
0 replies
93 months ago
poor customer service - no reply/feedback given
My edgars account was paid up last year may 2017 I paid it at the chatsworth branch and asked them to close the account. We never received a bill since then as I used to get e-statements when the account was active. few weeks ago we have been getting collection calls from an attorneys call centre advising urgent payment of R199 is required. When I emailed accounts@edcon they sent statements dated 2017 may and its R77 for mobile content and insurance I replied on that same email telling them the account was closed and I have never received any emails/calls till few weeks ago. Further to this they haven’t even sent a 2018 bill. Last email I got it says my matter has been escalated to that was on the 11th august, but the agents keep calling my landline at home, my ederly mum has to keep answering their call every hour advising payment is required urgently. Its different agents calling all the time. On Friday 17th August I had spoken to an agent from the collections dept advising of this issue and I did email edgars directly, she advised will make a note on the sytem and yet I get another collections call now. please assist as this is unacceptable service. Official business reply Thank you for making contacting with us. Kindly note your query is referred to our regional credit office for investigation purposes. The team will revert to you within the next 48 hours to confirm their findings. Please find below reference number for this query: ********** 1028/GO Kind Regards Edcon Customer Relations Team 0800 203 925 I have logged this and still not feedback from edcon . I have tried emailing continuously and still no joy all I get is that it has been escalated for investigation by credit dept yet no one emails or calls to give an update and I have been dealing with such rude agents from MBD even this morning a very upsetting call with them. I sent an email again to ********** but not replies. I have now contacted the ombudsman Case number: 201 ********** 705.
105 replies
93 months ago
Edgars - billing on closed account
My edgars account was paid up last year may 2017 I paid it at the chatsworth branch and asked them to close the account. We never received a bill since then as I used to get e-statements when the account was active. few weeks ago we have been getting collection calls from an attorneys call centre advising urgent payment of R199 is required. When I emailed accounts@edcon they sent statements dated 2017 may and its R77 for mobile content and insurance I replied on that same email telling them the account was closed and I have never received any emails/calls till few weeks ago. Further to this they haven’t even sent a 2018 bill. Last email I got it says my matter has been escalated to that was on the 11th august, but the agents keep calling my landline at home, my ederly mum has to keep answering their call every hour advising payment is required urgently. Its different agents calling all the time. On Friday 17th August I had spoken to an agent from the collections dept advising of this issue and I did email edgars directly, she advised will make a note on the sytem and yet I get another collections call now. please assist as this is unacceptable service.
212 replies
101 months ago
non delivery of item
good day, hello peter seems to be my last resort, I purchased items in the sale 3 for 2, my orders were delivered however I had sent a complaint via email regarding the packaging of one of my orders and in that email I queried an outstanding delivery ( purchase id o ********** 28) , had I not emailed I would have not had a response that 1 of the dresses is out of stock, which I gladly replied pls send me a replacement dress and I can change it at a store near me, the emails go back and forth only to be told I cant get a replacement dress and the consultant advised me to place another order, how and why must I place another order and why cant another dress be sent its not like there isn't any dresses available, I should be given an alternate option, im so disappointed in woolworths online. I hope this gets sorted out asap. very displeasing service
0 replies
105 months ago
Short on order
Good day, I had placed an order with chicken licken 1 DR PIXLEY KASEME STREET, DURBAN, 4001. Contact number(s). (031) ********** at 10.22am spoke to wiseman, my order was 8 hotwings soul 6, rock my soul, rock my soul straight, hot wings snax, and LMT burger, at 10.29am I had called back to order 1 more hotwings soul 6 in total 9 this time I spoke to the manager. Delivery arrived 10.52am at reception - my error I should have checked the order and countered when the delivery guy was here but I trusted it would be all there, tip was R10 but i had given r54 as everyone gave 10% of their order. when I got back to my office and I was short 2 packs of hotwings soul 6 - im very disappointed I called back the store they advised they will call back took my number down, i was impatient so I called back and i was told it was checked and doubled checked and packed then i asked for the manager who advised it was packed in front of him, so were did the 2 go when I only received 7. im utterly disappointed in this service we will never order from this branch ever again. I have ordered for other people and I had to now bear the cost of refunding them money. if 9 was sent, and I got 7 clearly there is something wrong.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)