P
PoolMasterssa
Unclaimed Business
P
PoolMasterssa
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
100
Recommended: Very Likely
Review Distribution
3|4 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About PoolMasterssa
PoolMasterssa has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked PoolMasterssa across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBV
Bianca V
1 reviews | Active since Jan 2020
8 Jan 2026, 10:14
Poolmaster 100%
We had our pool fibreglassed and all plumbing work done by this company, and we couldn’t be happier with the result. The workmanship was excellent, communication was clear throughout the process, and everything was completed on time. They were professional, reliable, and took real pride in their work. Our pool looks fantastic and runs perfectly. Highly recommend them to anyone looking for quality pool fibreglassing and plumbing.
Helpful (0)
|Replies (0)BV
Bianca V
1 reviews | Active since Jan 2020
8 Jan 2026, 10:14
Poolmaster 100%
We had our pool fibreglassed and all plumbing work done by this company, and we couldn’t be happier with the result. The workmanship was excellent, communication was clear throughout the process, and everything was completed on time. They were professional, reliable, and took real pride in their work. Our pool looks fantastic and runs perfectly. Highly recommend them to anyone looking for quality pool fibreglassing and plumbing.
0
Replies (0)AO
Amy O
1 reviews | Active since Jan 2020
30 Nov 2025, 05:08
Avoid them like the Black Plague - Pun intended
We have osmosis and black plague in our pool due to sub-par work. Avoid PoolMasters SA!! They are ***boy pool liners and have no idea what they are doing. We are having to redo our pool only 5 months after they relined it. Sub-par work, constant lies and blaming games. They will ensure to pump as much money out of you as they can with their smooth talking, their mistakes being blamed on other equipment and convince you it is faulty. They **** to us about supplier delays for 5 months (!!!), meanwhile the item was available next day from suppliers. Our pool has delaminated due to incorrect application of the resin and gel coat. Tiny holes allowed water to get in between the lining and shell which has now caused osmosis and black plague. Brick work not done correctly (which they dug up again due to a leak in pipework they did), now we found they hadn't compacted the soil so the bricks are being held together by grouting alone. We fell for their tricks and lies, please do not fall for it too. Mare is a compulsive ****. I really hope these lies catch up to her. Don't believe all the positive reviews. Many are made by their friends, family and employees (for example Dejanco is an employee and leaves positive reviews everywhere!). Due to many, many mistakes, lies and shoddy work we decided to fire them a second time. We will not let them fix the pool under their warranty because we know they will ruin our pool even further. We've had various other pool liners & suppliers come inspect our pool and they have never seen such bad workmanship!! The osmosis is the worst case they have ever seen. Mare will probably try and say "who am I", that I'm lying or some excuse for what happened here. But I've got all my evidence I need to prove otherwise including a lovely video of her making more excuses and lies!!
Helpful (0)
|Replies (0)AO
Amy O
1 reviews | Active since Jan 2020
30 Nov 2025, 05:08
Avoid them like the Black Plague - Pun intended
We have osmosis and black plague in our pool due to sub-par work. Avoid PoolMasters SA!! They are ***boy pool liners and have no idea what they are doing. We are having to redo our pool only 5 months after they relined it. Sub-par work, constant lies and blaming games. They will ensure to pump as much money out of you as they can with their smooth talking, their mistakes being blamed on other equipment and convince you it is faulty. They **** to us about supplier delays for 5 months (!!!), meanwhile the item was available next day from suppliers. Our pool has delaminated due to incorrect application of the resin and gel coat. Tiny holes allowed water to get in between the lining and shell which has now caused osmosis and black plague. Brick work not done correctly (which they dug up again due to a leak in pipework they did), now we found they hadn't compacted the soil so the bricks are being held together by grouting alone. We fell for their tricks and lies, please do not fall for it too. Mare is a compulsive ****. I really hope these lies catch up to her. Don't believe all the positive reviews. Many are made by their friends, family and employees (for example Dejanco is an employee and leaves positive reviews everywhere!). Due to many, many mistakes, lies and shoddy work we decided to fire them a second time. We will not let them fix the pool under their warranty because we know they will ruin our pool even further. We've had various other pool liners & suppliers come inspect our pool and they have never seen such bad workmanship!! The osmosis is the worst case they have ever seen. Mare will probably try and say "who am I", that I'm lying or some excuse for what happened here. But I've got all my evidence I need to prove otherwise including a lovely video of her making more excuses and lies!!
0
Replies (0)VJ
Verushka J
1 reviews | Active since Jan 2020
27 Oct 2025, 06:27
Do NOT make use of Pool Masters SA especially if you have an indoor pool!
If I could give this company a -5-star rating believe me, I would. I made it very clear that I never want them to set foot on our property again. We have had the most ********** experience with a team that feel like they have been collected off the side of the road, with very little to no experience. The owner (while I give her respect for not being rude back to me when I blasted her on the phone) seems to have a no care attitude about the items I was livid about (we have receipts to prove every item we had a problem with) Yes, they offered us a discount at the end, but I was also told how they would then make no money off us due to the discount, which, if they did their job properly would NOT have been an issue. The amount discounted hardly covers the damages to our home where our indoor pool is, that they worked on. Please save yourself the hassle of working with a team that does not respect your home.
Helpful (0)
|Replies (0)VJ
Verushka J
1 reviews | Active since Jan 2020
27 Oct 2025, 06:27
Do NOT make use of Pool Masters SA especially if you have an indoor pool!
If I could give this company a -5-star rating believe me, I would. I made it very clear that I never want them to set foot on our property again. We have had the most ********** experience with a team that feel like they have been collected off the side of the road, with very little to no experience. The owner (while I give her respect for not being rude back to me when I blasted her on the phone) seems to have a no care attitude about the items I was livid about (we have receipts to prove every item we had a problem with) Yes, they offered us a discount at the end, but I was also told how they would then make no money off us due to the discount, which, if they did their job properly would NOT have been an issue. The amount discounted hardly covers the damages to our home where our indoor pool is, that they worked on. Please save yourself the hassle of working with a team that does not respect your home.
0
Replies (0)MB
Marcelle B
1 reviews | Active since Jan 2020
14 Oct 2025, 08:58
I could not be happier
I cannot speak to anything from the past and would not like to dismiss any bad experiences had by customers in the past, but all I can say is that I was blown away. Mare came out and gave me all my options, Deon and his team sorted my old faulty piping and jets and Jerome and his team did a wonderful job giving my old pool a brand new lease on life. My OCD even compelled me to complain about a tiny piece of mosaic work and the team were back on the very next working day to sort it out to perfection.
Helpful (0)
|Replies (0)MB
Marcelle B
1 reviews | Active since Jan 2020
14 Oct 2025, 08:58
I could not be happier
I cannot speak to anything from the past and would not like to dismiss any bad experiences had by customers in the past, but all I can say is that I was blown away. Mare came out and gave me all my options, Deon and his team sorted my old faulty piping and jets and Jerome and his team did a wonderful job giving my old pool a brand new lease on life. My OCD even compelled me to complain about a tiny piece of mosaic work and the team were back on the very next working day to sort it out to perfection.
0
Replies (0)DD
Dejanco D
1 reviews | Active since Jan 2020
18 Feb 2025, 06:39
Amazing work, well done!!!
I recently had the pleasure of working with Poolmasters for a fibre lining project, and I couldn’t be more impressed with their service! From start to finish, their professionalism, attention to detail, and expertise were evident. The team was punctual, knowledgeable, and incredibly efficient. They took the time to explain the entire process, ensuring I understood the benefits of fibre lining and how it would enhance the durability of my pool. The results were beyond my expectations – a smooth, high-quality finish that looks fantastic and will last for years! Their customer service was also outstanding. They were responsive to my questions and provided excellent aftercare advice. It’s clear that Poolmasters takes great pride in their work, and I highly recommend them to anyone looking for top-tier fibre lining services. Thank you, Poolmasters, for your exceptional work! I will definitely be referring friends and family to you.
Helpful (0)
|Replies (0)DD
Dejanco D
1 reviews | Active since Jan 2020
18 Feb 2025, 06:39
Amazing work, well done!!!
I recently had the pleasure of working with Poolmasters for a fibre lining project, and I couldn’t be more impressed with their service! From start to finish, their professionalism, attention to detail, and expertise were evident. The team was punctual, knowledgeable, and incredibly efficient. They took the time to explain the entire process, ensuring I understood the benefits of fibre lining and how it would enhance the durability of my pool. The results were beyond my expectations – a smooth, high-quality finish that looks fantastic and will last for years! Their customer service was also outstanding. They were responsive to my questions and provided excellent aftercare advice. It’s clear that Poolmasters takes great pride in their work, and I highly recommend them to anyone looking for top-tier fibre lining services. Thank you, Poolmasters, for your exceptional work! I will definitely be referring friends and family to you.
0
Replies (0)DD
Dejanco D
1 reviews | Active since Jan 2020
18 Feb 2025, 06:06
Excellent work!!!
ChatGPT You said: Write a 5 star review on a company that does fibre lining. The company name is poolmasters ChatGPT said: 5-Star Review for Poolmasters – Exceptional Fibre Lining Service! I recently had the pleasure of working with Poolmasters for a fibre lining project, and I couldn’t be more impressed with their service! From start to finish, their professionalism, attention to detail, and expertise were evident. The team was punctual, knowledgeable, and incredibly efficient. They took the time to explain the entire process, ensuring I understood the benefits of fibre lining and how it would enhance the durability of my pool. The results were beyond my expectations – a smooth, high-quality finish that looks fantastic and will last for years! Their customer service was also outstanding. They were responsive to my questions and provided excellent aftercare advice. It’s clear that Poolmasters takes great pride in their work, and I highly recommend them to anyone looking for top-tier fibre lining services. Thank you, Poolmasters, for your exceptional work! I will definitely be referring friends and family to you.
Helpful (0)
|Replies (0)DD
Dejanco D
1 reviews | Active since Jan 2020
18 Feb 2025, 06:06
Excellent work!!!
ChatGPT You said: Write a 5 star review on a company that does fibre lining. The company name is poolmasters ChatGPT said: 5-Star Review for Poolmasters – Exceptional Fibre Lining Service! I recently had the pleasure of working with Poolmasters for a fibre lining project, and I couldn’t be more impressed with their service! From start to finish, their professionalism, attention to detail, and expertise were evident. The team was punctual, knowledgeable, and incredibly efficient. They took the time to explain the entire process, ensuring I understood the benefits of fibre lining and how it would enhance the durability of my pool. The results were beyond my expectations – a smooth, high-quality finish that looks fantastic and will last for years! Their customer service was also outstanding. They were responsive to my questions and provided excellent aftercare advice. It’s clear that Poolmasters takes great pride in their work, and I highly recommend them to anyone looking for top-tier fibre lining services. Thank you, Poolmasters, for your exceptional work! I will definitely be referring friends and family to you.
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Replies (0)TV
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