P
Poolright
Unclaimed Business
P
Poolright
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKD
Kim D
1 reviews | Active since Jan 2020
28 Oct 2017, 13:14
Do NOT purchase a pool filter or pump from Poolright, their filter's are home-made and made from fibre glass and DO NOT WORK AT ALL. My Kreepy Krauly has NEVER worked with their filter, and Poolright ignores any emails or phone calls from me.
Poolright built my pool and supplied the filter and pump in 2014. The filter that was supplied does not look anything like the filters available in any hardware store. It is "home-made" and made from fibre glass. A Poolright employee informed me that they own the mould for these filters, ones that were produced and sold YEARS ago. From day 1, my filter did not work properly, and the pump made a VERY loud noise when running. My Kreepy Krauly would work for 5 minutes, and then stop. My pool was turning green overnight, even after shock treating it. Poolright totally ignored any email or telephone complaints from me. Tyron would say that they would come and have a look when I phoned them (when someone answered the phone which was not very often), but nobody ever arrived. After more that a year of complaining, they eventually sent someone to my house. He confirmed that the filter needed to be replaced, as it was leaking badly. He also confirmed that the fact that the Kreepy Krauly did not work was due to the faulty filter. I had to wait another week for them to bring a new filter, and when they did the "new" filter was much smaller than the original one. When I told them that I needed the bigger filter, they told me that the size of the filter made no difference. So I went to Brights Hardware to purchase new filter sand, and the guy working in the pool department informed me that the strength of the pump determined the size of the filter, i.e. that a strong pump could not be used with a small filter, that the filter would burst. (When my pool was built, Poolright had asked me if I ever intended to heat the water, and a strong pump (more expensive) was installed for this purpose.) I told the Poolright guy that I was not accepting the small filter. They had already removed the original one, and I had to wait another week for them to bring another filter. The one that was brought and fitted looked like a second hand version of the original one. It has never worked either, my Kreepy Krauly has not worked since my pool was installed. Poolright have continued to ignore all emails and phone calls, and 3 weeks ago, I had to switch off the pump as it was making a much louder noise than ever before, and it was not working at all - I tried to backwash, circulate, rinse, etc. but nothing worked. After emailing them and complaining on their Facebook page, Poolright got an ex employee to email me and to offer his services at a cost to me. This is totally UNBELIEVABLE and UNACCEPTABLE. My pump has been switched off for 3 weeks now, and it would appear that I need to replace everything at my own cost. It probably would have been the cheapest route to go from the outset considering the amount of money I have spent on pool chemicals to try to keep my pool from turning green. My advice to anyone wanting to install a pool is to NOT USE Poolright AT ALL. You will be horribly disappointed if you do.
Helpful (0)
|Replies (0)KD
Kim D
1 reviews | Active since Jan 2020
28 Oct 2017, 13:14
Do NOT purchase a pool filter or pump from Poolright, their filter's are home-made and made from fibre glass and DO NOT WORK AT ALL. My Kreepy Krauly has NEVER worked with their filter, and Poolright ignores any emails or phone calls from me.
Poolright built my pool and supplied the filter and pump in 2014. The filter that was supplied does not look anything like the filters available in any hardware store. It is "home-made" and made from fibre glass. A Poolright employee informed me that they own the mould for these filters, ones that were produced and sold YEARS ago. From day 1, my filter did not work properly, and the pump made a VERY loud noise when running. My Kreepy Krauly would work for 5 minutes, and then stop. My pool was turning green overnight, even after shock treating it. Poolright totally ignored any email or telephone complaints from me. Tyron would say that they would come and have a look when I phoned them (when someone answered the phone which was not very often), but nobody ever arrived. After more that a year of complaining, they eventually sent someone to my house. He confirmed that the filter needed to be replaced, as it was leaking badly. He also confirmed that the fact that the Kreepy Krauly did not work was due to the faulty filter. I had to wait another week for them to bring a new filter, and when they did the "new" filter was much smaller than the original one. When I told them that I needed the bigger filter, they told me that the size of the filter made no difference. So I went to Brights Hardware to purchase new filter sand, and the guy working in the pool department informed me that the strength of the pump determined the size of the filter, i.e. that a strong pump could not be used with a small filter, that the filter would burst. (When my pool was built, Poolright had asked me if I ever intended to heat the water, and a strong pump (more expensive) was installed for this purpose.) I told the Poolright guy that I was not accepting the small filter. They had already removed the original one, and I had to wait another week for them to bring another filter. The one that was brought and fitted looked like a second hand version of the original one. It has never worked either, my Kreepy Krauly has not worked since my pool was installed. Poolright have continued to ignore all emails and phone calls, and 3 weeks ago, I had to switch off the pump as it was making a much louder noise than ever before, and it was not working at all - I tried to backwash, circulate, rinse, etc. but nothing worked. After emailing them and complaining on their Facebook page, Poolright got an ex employee to email me and to offer his services at a cost to me. This is totally UNBELIEVABLE and UNACCEPTABLE. My pump has been switched off for 3 weeks now, and it would appear that I need to replace everything at my own cost. It probably would have been the cheapest route to go from the outset considering the amount of money I have spent on pool chemicals to try to keep my pool from turning green. My advice to anyone wanting to install a pool is to NOT USE Poolright AT ALL. You will be horribly disappointed if you do.
0
Replies (0)TW
Travis W
1 reviews | Active since Jan 2020
29 Aug 2017, 06:28
Disgusting Service - 1 star is too many.
Tyron is the absolute worst person to deal with. He lied about having delivered a service (in this case obtaining pool plans which we need for council), he then said he would send me his architects' contact details which he never did, he then lied about having emailed them to me and finally just stopped answering our calls. This has been ongoing for almost 3 weeks and he still won't take our calls or respond to our emails. The worst service i have ever come across in my life.
Helpful (0)
|Replies (0)TW
Travis W
1 reviews | Active since Jan 2020
29 Aug 2017, 06:28
Disgusting Service - 1 star is too many.
Tyron is the absolute worst person to deal with. He lied about having delivered a service (in this case obtaining pool plans which we need for council), he then said he would send me his architects' contact details which he never did, he then lied about having emailed them to me and finally just stopped answering our calls. This has been ongoing for almost 3 weeks and he still won't take our calls or respond to our emails. The worst service i have ever come across in my life.
0
Replies (0)hG
DR
Desire R
1 reviews | Active since Jan 2020
19 Mar 2017, 14:38
Terrible terrible terrible
<p>Installed the pool October 2016</p> <p>Wasted my money!<br />I have had endless problems with this company I regret every dealing with them. After putting the pool , they had to come back again to put the pool pump in-we had to call them numerous times and beg them to come out, the pool started leaking 2weeks after that and we informed them, no one comes back to you Tyron Frost just ignores all my calls and mails, the receptionist keeps telling they in meetings they will call me back but no one calls me back...When they inserted the pool no proper equiptment the guys just knock the sand flat with a piece of wood when walking in the pool you can feel the unevenness.I wish i had never used them,they are totally unprofessional. With the water shortage- we cant fill up the pool every second day- its pathetic! I advise everyone to never use this company!</p>
Helpful (0)
|Replies (0)DR
Desire R
1 reviews | Active since Jan 2020
19 Mar 2017, 14:38
Terrible terrible terrible
<p>Installed the pool October 2016</p> <p>Wasted my money!<br />I have had endless problems with this company I regret every dealing with them. After putting the pool , they had to come back again to put the pool pump in-we had to call them numerous times and beg them to come out, the pool started leaking 2weeks after that and we informed them, no one comes back to you Tyron Frost just ignores all my calls and mails, the receptionist keeps telling they in meetings they will call me back but no one calls me back...When they inserted the pool no proper equiptment the guys just knock the sand flat with a piece of wood when walking in the pool you can feel the unevenness.I wish i had never used them,they are totally unprofessional. With the water shortage- we cant fill up the pool every second day- its pathetic! I advise everyone to never use this company!</p>
0
Replies (0)CR
Colleen R
1 reviews | Active since Jan 2020
28 Feb 2017, 07:51
TOTALLY DISGUSTED IN THERE SERVICE
<p>SEPTEMBER 2016 POOLRIGHT </p> <p>I have had edless problems with this company i regret every dealing with them. After puting the pool in i have some problems no one comes back to you Tyron Frost just ignore all my call the receptionist keep telling they in meetings they will call me back but no one calls me back...When they inserted the pool no proper equiptment the guys just knock the sand flat with a piece of wood when walking in the pool you can feel the unevenness.....the pool is leaking they will send someone out if they in the area tuesday or wednesday its two weeks later they dont respond... i wish i have never used this people...they are totally unprofessional...</p>
Helpful (0)
|Replies (0)CR
Colleen R
1 reviews | Active since Jan 2020
28 Feb 2017, 07:51
TOTALLY DISGUSTED IN THERE SERVICE
<p>SEPTEMBER 2016 POOLRIGHT </p> <p>I have had edless problems with this company i regret every dealing with them. After puting the pool in i have some problems no one comes back to you Tyron Frost just ignore all my call the receptionist keep telling they in meetings they will call me back but no one calls me back...When they inserted the pool no proper equiptment the guys just knock the sand flat with a piece of wood when walking in the pool you can feel the unevenness.....the pool is leaking they will send someone out if they in the area tuesday or wednesday its two weeks later they dont respond... i wish i have never used this people...they are totally unprofessional...</p>
0
Replies (0)FG
Faizel G
1 reviews | Active since Jan 2020
11 Feb 2017, 11:13
Amazing and money well spent
<p>Well I was impressed with the outstanding service an by far the cheapest on the market. Guys were on time and sufficient. As for the water restrictions they were also very compromising. My family an i are very happy. </p>
Helpful (0)
|Replies (0)FG
Faizel G
1 reviews | Active since Jan 2020
11 Feb 2017, 11:13
Amazing and money well spent
<p>Well I was impressed with the outstanding service an by far the cheapest on the market. Guys were on time and sufficient. As for the water restrictions they were also very compromising. My family an i are very happy. </p>
0
Replies (0)FG
Faizel G
1 reviews | Active since Jan 2020
11 Feb 2017, 11:13
Amazing and money well spent
<p>Well I was impressed with the outstanding service an by far the cheapest on the market. Guys were on time and sufficient. As for the water restrictions they were also very compromising. My family an i are very happy. </p>
Helpful (0)
|Replies (0)FG
Faizel G
1 reviews | Active since Jan 2020
11 Feb 2017, 11:13
Amazing and money well spent
<p>Well I was impressed with the outstanding service an by far the cheapest on the market. Guys were on time and sufficient. As for the water restrictions they were also very compromising. My family an i are very happy. </p>
0
Replies (0)FK
Fuzlin K
1 reviews | Active since Jan 2020
10 Feb 2017, 12:27
BEST SERVICE AND AWESOME SWIMMING ACTIVITIES
<p>THANK YOU POOLRIGHT FOR THE GREAT SERVICE. MY SWIMMING POOL WAS INSTALLED IN THE ADVISED TURN AROUND TIME AND HOW LOVELY TO BE ENJOYING THE LOVELY POOL IN THIS HEAT!!great work guys </p>
Helpful (0)
|Replies (0)FK
Fuzlin K
1 reviews | Active since Jan 2020
10 Feb 2017, 12:27
BEST SERVICE AND AWESOME SWIMMING ACTIVITIES
<p>THANK YOU POOLRIGHT FOR THE GREAT SERVICE. MY SWIMMING POOL WAS INSTALLED IN THE ADVISED TURN AROUND TIME AND HOW LOVELY TO BE ENJOYING THE LOVELY POOL IN THIS HEAT!!great work guys </p>
0
Replies (0)