Do NOT purchase a pool filter or pump from Poolright, their filter's are home-made and made from fibre glass and DO NOT WORK AT ALL. My Kreepy Krauly has NEVER worked with their filter, and Poolright ignores any emails or phone calls from me.

Poolright built my pool and supplied the filter and pump in 2014. The filter that was supplied does not look anything like the filters available in any hardware store. It is "home-made" and made from fibre glass. A Poolright employee informed me that they own the mould for these filters, ones that were produced and sold YEARS ago. From day 1, my filter did not work properly, and the pump made a VERY loud noise when running. My Kreepy Krauly would work for 5 minutes, and then stop. My pool was turning green overnight, even after shock treating it. Poolright totally ignored any email or telephone complaints from me. Tyron would say that they would come and have a look when I phoned them (when someone answered the phone which was not very often), but nobody ever arrived. After more that a year of complaining, they eventually sent someone to my house. He confirmed that the filter needed to be replaced, as it was leaking badly. He also confirmed that the fact that the Kreepy Krauly did not work was due to the faulty filter. I had to wait another week for them to bring a new filter, and when they did the "new" filter was much smaller than the original one. When I told them that I needed the bigger filter, they told me that the size of the filter made no difference. So I went to Brights Hardware to purchase new filter sand, and the guy working in the pool department informed me that the strength of the pump determined the size of the filter, i.e. that a strong pump could not be used with a small filter, that the filter would burst. (When my pool was built, Poolright had asked me if I ever intended to heat the water, and a strong pump (more expensive) was installed for this purpose.) I told the Poolright guy that I was not accepting the small filter. They had already removed the original one, and I had to wait another week for them to bring another filter. The one that was brought and fitted looked like a second hand version of the original one. It has never worked either, my Kreepy Krauly has not worked since my pool was installed. Poolright have continued to ignore all emails and phone calls, and 3 weeks ago, I had to switch off the pump as it was making a much louder noise than ever before, and it was not working at all - I tried to backwash, circulate, rinse, etc. but nothing worked. After emailing them and complaining on their Facebook page, Poolright got an ex employee to email me and to offer his services at a cost to me. This is totally UNBELIEVABLE and UNACCEPTABLE. My pump has been switched off for 3 weeks now, and it would appear that I need to replace everything at my own cost. It probably would have been the cheapest route to go from the outset considering the amount of money I have spent on pool chemicals to try to keep my pool from turning green. My advice to anyone wanting to install a pool is to NOT USE Poolright AT ALL. You will be horribly disappointed if you do.