NO RESPONSE

I have been emailing them since December 2020, as I would like to have a pool installed. It's now almost March 2021 and still they haven't come to do the site visit. I have sent over 15 emails to them requesting they come do the site visit so that we can proceed with the job. I called many times and no answer to the telephone number. They eventually replied last week to say they will do a site visit Friday 19 Feb 2021, on Friday I heard nothing from them. I made contact and nobody replied to my emails or answered the phone once again. I have never met these people, yet they refuse to reply to emails or do business with me. I have no choice but to look elsewhere. Never received such bad service in my life, they obviously don't need the business.