Standard drop and pathetic customer service

Sent the document to HL home loans for my prepaid funds. Sent the documents on Thursday. Yes it was the holidays however a full business day passed and today is day 2 and nothing. Called yesterday for the consult to check if the application was captured and her answer was that she does not have access to the mailbox. Totally disappointed in FNB I am even thinking of moving my home loan..this is the 3rd complain regarding home loans