PC
Poor customer service
Unclaimed Business
PC
Poor customer service
Unclaimed Business
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Poor customer service receives overwhelmingly negative feedback across multiple service areas. Customers consistently report unresponsive communication channels, including unanswered emails, dropped calls, and unfulfilled callback promises. Billing disputes are a recurring frustration, with accounts continuing to be debited after cancellations. Refund delays, lack of follow-up on complaints, and unprofessional staff interactions further erode trust. Several reviewers describe feeling ignored when escalating issues to management. The absence of accountability and transparency in post-service processes leaves customers deeply dissatisfied and unlikely to recommend the business.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.3|27 Reviews
May '25 - Apr '26
5(4%)
4(0%)
3(0%)
2(12%)
1(84%)
5(4%)
4(0%)
3(0%)
2(12%)
1(84%)
Frequently Asked Questions About Poor customer service
Based on recent customer reviews, Poor customer service receives overwhelmingly negative feedback across multiple service areas. Customers consistently report unresponsive communication channels, including unanswered emails, dropped calls, and unfulfilled callback promises. Billing disputes are a recurring frustration, with accounts continuing to be debited after cancellations. Refund delays, lack of follow-up on complaints, and unprofessional staff interactions further erode trust. Several reviewers describe feeling ignored when escalating issues to management. The absence of accountability and transparency in post-service processes leaves customers deeply dissatisfied and unlikely to recommend the business.
Poor customer service has a TrustIndex of 0 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. Hellopeter has tracked Poor customer service across 66 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMR
Mika R
1 reviews | Active since Jan 2020
6 Mar 2026, 15:14
Poor customer service
If there was a zero rating , I was going to select it. Worse and poor customer service. You let Mondo call people on your behalf and when there is a complaint, you don't step up and assist, I have sent numerous emails and will call your call centre and hold for 20 minutes then call will drop. Like I said before come and take this router and stop debiting my account cause I don't have Internet
Helpful (0)
|Replies (0)MR
Mika R
1 reviews | Active since Jan 2020
6 Mar 2026, 15:14
Poor customer service
If there was a zero rating , I was going to select it. Worse and poor customer service. You let Mondo call people on your behalf and when there is a complaint, you don't step up and assist, I have sent numerous emails and will call your call centre and hold for 20 minutes then call will drop. Like I said before come and take this router and stop debiting my account cause I don't have Internet
0
Replies (0)V
Vink
1 reviews | Active since Jan 2020
4 Mar 2026, 09:18
Shocking service
It is unacceptable that management has an unwillingness to bridge the purchase price of a car that has sound engine and new tyres amd a resent full service. Imagine sitting with a purchase of your car while someone eats puts the finger in their mouth etc. Brillantbsales assistance and was ready to buy.....but be aware of inferior service there after in Lansdowne, what a disgrace.
Helpful (0)
|Replies (0)V
Vink
1 reviews | Active since Jan 2020
4 Mar 2026, 09:18
Shocking service
It is unacceptable that management has an unwillingness to bridge the purchase price of a car that has sound engine and new tyres amd a resent full service. Imagine sitting with a purchase of your car while someone eats puts the finger in their mouth etc. Brillantbsales assistance and was ready to buy.....but be aware of inferior service there after in Lansdowne, what a disgrace.
0
Replies (0)TP
Tlangelani P
1 reviews | Active since Jan 2020
21 Feb 2026, 15:29
Contact dispute and cancellation
I had contract with vodacom n ended on November when I call for cancelation they don't wanna help instead want me to pay for service that I am not receiving and also don't want..
Helpful (0)
|Replies (0)TP
Tlangelani P
1 reviews | Active since Jan 2020
21 Feb 2026, 15:29
Contact dispute and cancellation
I had contract with vodacom n ended on November when I call for cancelation they don't wanna help instead want me to pay for service that I am not receiving and also don't want..
0
Replies (0)MM
Mapule M
1 reviews | Active since Jan 2020
11 Feb 2026, 14:30
Poor sevice RAM
I have been waiting for the delivery for my car disc for almost two months now without any luck ,the keep on saying the car broke down and keep on receiving sms that the package will be delivered till this day 11/02/2026 from December 2025.I'm not happy with the poor service I have received from RAM.
Helpful (0)
|Replies (0)MM
Mapule M
1 reviews | Active since Jan 2020
11 Feb 2026, 14:30
Poor sevice RAM
I have been waiting for the delivery for my car disc for almost two months now without any luck ,the keep on saying the car broke down and keep on receiving sms that the package will be delivered till this day 11/02/2026 from December 2025.I'm not happy with the poor service I have received from RAM.
0
Replies (0)TM
Tsakani M
1 reviews | Active since Jan 2020
2 Feb 2026, 13:40
Cancelled my policy but Capital still continues to debit money from my account
Cancelled my policy 3 months ago but Capital legacy still debit money from my persal. I called a call centre and I was told to wait for email, it will be sent In 5 minutes time according to the calk Centre agent that I spoke to. Email where I can send proof that they still debiting and my bank confirmation so they can refund me. It's been 4 days now still no email received
Helpful (0)
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Tsakani M
1 reviews | Active since Jan 2020
2 Feb 2026, 13:40
Cancelled my policy but Capital still continues to debit money from my account
Cancelled my policy 3 months ago but Capital legacy still debit money from my persal. I called a call centre and I was told to wait for email, it will be sent In 5 minutes time according to the calk Centre agent that I spoke to. Email where I can send proof that they still debiting and my bank confirmation so they can refund me. It's been 4 days now still no email received
0
Replies (0)SM
Success M
1 reviews | Active since Jan 2020
21 Jan 2026, 09:39
Missing in action (Tracker non-assist)
Over the years tracker has become worse in its service quality. You pay more for less. The mechanisms which used to be there to assist you have been destroyed by automation and poor service. If you have an emergency and you use their alert button or whatever they have chosen to call it now you are called by a robocall which in the event of an emergency is not useful. I do not recommend anyone to take up products with Tracker. They are quick to advertise additional products but fail in assisting when you need them.
Helpful (0)
|Replies (0)SM
Success M
1 reviews | Active since Jan 2020
21 Jan 2026, 09:39
Missing in action (Tracker non-assist)
Over the years tracker has become worse in its service quality. You pay more for less. The mechanisms which used to be there to assist you have been destroyed by automation and poor service. If you have an emergency and you use their alert button or whatever they have chosen to call it now you are called by a robocall which in the event of an emergency is not useful. I do not recommend anyone to take up products with Tracker. They are quick to advertise additional products but fail in assisting when you need them.
0
Replies (0)TK
Thuli K
1 reviews | Active since Jan 2020
13 Jan 2026, 02:29
Continued Billing After Cancellation & Poor Customer Service
Dear Telkom Customer Care, I am writing to express my deep disappointment with the service I have received from your customer service team. In October 2025, I formally requested the cancellation of my service. To my surprise and frustration, I am still being billed despite this request. This matter should have been resolved months ago. On Saturday the 10th, I contacted your call centre and spoke to a consultant named Olwethu. Unfortunately, the experience was extremely poor. She repeatedly placed me on hold and was unable to assist with resolving my query. When I requested to speak to a manager, I was informed that the manager would contact me as they were working from home. Instead, I was transferred to a service rating line, and to date, I have not received the promised call back from a supervisor. Words fail me. I am extremely disappointed by the lack of professionalism, accountability, and urgency shown in handling this matter. Is this truly how Telkom treats loyal customers who have supported the company for years? I expect this issue to be addressed immediately, including confirmation of my cancellation and correction of the incorrect billing. I also request to be contacted by a supervisor or manager as a matter of urgency.
Helpful (0)
|Replies (0)TK
Thuli K
1 reviews | Active since Jan 2020
13 Jan 2026, 02:29
Continued Billing After Cancellation & Poor Customer Service
Dear Telkom Customer Care, I am writing to express my deep disappointment with the service I have received from your customer service team. In October 2025, I formally requested the cancellation of my service. To my surprise and frustration, I am still being billed despite this request. This matter should have been resolved months ago. On Saturday the 10th, I contacted your call centre and spoke to a consultant named Olwethu. Unfortunately, the experience was extremely poor. She repeatedly placed me on hold and was unable to assist with resolving my query. When I requested to speak to a manager, I was informed that the manager would contact me as they were working from home. Instead, I was transferred to a service rating line, and to date, I have not received the promised call back from a supervisor. Words fail me. I am extremely disappointed by the lack of professionalism, accountability, and urgency shown in handling this matter. Is this truly how Telkom treats loyal customers who have supported the company for years? I expect this issue to be addressed immediately, including confirmation of my cancellation and correction of the incorrect billing. I also request to be contacted by a supervisor or manager as a matter of urgency.
0
Replies (0)JM
Julia M
1 reviews | Active since Jan 2020
30 Dec 2025, 09:10
Standard drop and pathetic customer service
Sent the document to HL home loans for my prepaid funds. Sent the documents on Thursday. Yes it was the holidays however a full business day passed and today is day 2 and nothing. Called yesterday for the consult to check if the application was captured and her answer was that she does not have access to the mailbox. Totally disappointed in FNB I am even thinking of moving my home loan..this is the 3rd complain regarding home loans
Helpful (0)
|Replies (0)JM
Julia M
1 reviews | Active since Jan 2020
30 Dec 2025, 09:10
Standard drop and pathetic customer service
Sent the document to HL home loans for my prepaid funds. Sent the documents on Thursday. Yes it was the holidays however a full business day passed and today is day 2 and nothing. Called yesterday for the consult to check if the application was captured and her answer was that she does not have access to the mailbox. Totally disappointed in FNB I am even thinking of moving my home loan..this is the 3rd complain regarding home loans
0
Replies (0)