Fragile or not it’s about ethics

Life Poortveiw can make or break you I was admitted in life Poortview hospital due to health problem . My first experience I was very nervous about the intuition but I’m glad we were taken in and best served by very specific nurses who went all the way beyond their job descriptions and expectations to ensure our well being are catered for ,to some point it started to feel like home when it was their shift . They gave their best and become selfless to us but yet professional,loving ,passionate and caring . They never not by even a day failure to care . I salute them :Sr Refilwe ,Sr Ashley ,the unit manager in ward one who always wears a smile jst like the above mentioned nurses not forgetting my hope givers : Khanyisa ,Pertunia ,Lisbert .I salute you by standing by to principles and treating us with care and respect at all times with no judgment.Theses nurses certainly knows why they took their pledge with pride and carried the mission . Most respect to them .

To Sr Tebelo a light skinned sr working in ward 1 ,I must say after the altication we had with regards to her redirecting me to someone else that I didn’t even knew as for what ever I need she kept on redirecting me to Purtinia who supposingly deligated for most duties that we need assistance, made me question her nursing skills . But I applaude her for getting back to me and we spoke ,she apologiesed and took accountability for her failure to assist according to job description. She was able to apologise and then started treating us as normal clients as it should have been from the start . My sadness moment was this nurse who works Monday-Friday Zulu speaking enrolled nurse , this lady has a lot of training needed for her experiences , she exchanges words with patients not even knowing when to pet her superior take charge when she will notice that you don’t see eye to eye with her , she used words like when I asked for something for my migraines she told me that I’m addicted to pain medicine but she is not in my head and as far as my consent it was my right to get Wht iam prescribed for when I need it ,I went to Poortview for healing not judgement, far worst she will be so sarcastic about our where about and medication in front of us patients with no remorse . I guess she still needs to be reminded of her pledge and scope of practice including etiquettes . I was confused by also during my discharge she refused me the medication that was prescribed and billed to my medical aid but I didn’t finish them so I requested that she can please give them to me as my medical aid it’s almost depleted and the hospital medication is already in use ,these remaining oral medication would have made my script easy to get what I can upon discharged , she said it’s going back to the pharmacy to be credited but what was the point to send it there since i need them as my prescription was requested on my discharge scripts . Unnecessary wait till I can get my prescription. She never even bothered to ask from her supervisor ,she always debates with me,she have no ethics instead attitude,judging people with their diagnosis . I don’t expect to be back chatted by a nurse instead of her taking up to her manager nor it would have been better if the process was explained upon admission to us so that we will be able to know . Not to forget the Louis our loving and caring ward clerk , chef who ensured our needs are met and gave five star treatment ,my Khumalo the security guard who at all times ensured our safety and lastly our cleaner so caring . Thank you very much for the stay and treatment you have given me