PH
Poortview hospital
Unclaimed Business
PH
Poortview hospital
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.5|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(50%)
2(50%)
1(0%)
5(0%)
4(0%)
3(50%)
2(50%)
1(0%)
Frequently Asked Questions About Poortview hospital
Poortview hospital has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Poortview hospital across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBK
Boitumelo K
1 reviews | Active since Jan 2020
18 Sept 2025, 06:35
Fragile or not it’s about ethics
Life Poortveiw can make or break you I was admitted in life Poortview hospital due to health problem . My first experience I was very nervous about the intuition but I’m glad we were taken in and best served by very specific nurses who went all the way beyond their job descriptions and expectations to ensure our well being are catered for ,to some point it started to feel like home when it was their shift . They gave their best and become selfless to us but yet professional,loving ,passionate and caring . They never not by even a day failure to care . I salute them :Sr Refilwe ,Sr Ashley ,the unit manager in ward one who always wears a smile jst like the above mentioned nurses not forgetting my hope givers : Khanyisa ,Pertunia ,Lisbert .I salute you by standing by to principles and treating us with care and respect at all times with no judgment.Theses nurses certainly knows why they took their pledge with pride and carried the mission . Most respect to them . To Sr Tebelo a light skinned sr working in ward 1 ,I must say after the altication we had with regards to her redirecting me to someone else that I didn’t even knew as for what ever I need she kept on redirecting me to Purtinia who supposingly deligated for most duties that we need assistance, made me question her nursing skills . But I applaude her for getting back to me and we spoke ,she apologiesed and took accountability for her failure to assist according to job description. She was able to apologise and then started treating us as normal clients as it should have been from the start . My sadness moment was this nurse who works Monday-Friday Zulu speaking enrolled nurse , this lady has a lot of training needed for her experiences , she exchanges words with patients not even knowing when to pet her superior take charge when she will notice that you don’t see eye to eye with her , she used words like when I asked for something for my migraines she told me that I’m addicted to pain medicine but she is not in my head and as far as my consent it was my right to get Wht iam prescribed for when I need it ,I went to Poortview for healing not judgement, far worst she will be so sarcastic about our where about and medication in front of us patients with no remorse . I guess she still needs to be reminded of her pledge and scope of practice including etiquettes . I was confused by also during my discharge she refused me the medication that was prescribed and billed to my medical aid but I didn’t finish them so I requested that she can please give them to me as my medical aid it’s almost depleted and the hospital medication is already in use ,these remaining oral medication would have made my script easy to get what I can upon discharged , she said it’s going back to the pharmacy to be credited but what was the point to send it there since i need them as my prescription was requested on my discharge scripts . Unnecessary wait till I can get my prescription. She never even bothered to ask from her supervisor ,she always debates with me,she have no ethics instead attitude,judging people with their diagnosis . I don’t expect to be back chatted by a nurse instead of her taking up to her manager nor it would have been better if the process was explained upon admission to us so that we will be able to know . Not to forget the Louis our loving and caring ward clerk , chef who ensured our needs are met and gave five star treatment ,my Khumalo the security guard who at all times ensured our safety and lastly our cleaner so caring . Thank you very much for the stay and treatment you have given me
Helpful (0)
|Replies (0)BK
Boitumelo K
1 reviews | Active since Jan 2020
18 Sept 2025, 06:35
Fragile or not it’s about ethics
Life Poortveiw can make or break you I was admitted in life Poortview hospital due to health problem . My first experience I was very nervous about the intuition but I’m glad we were taken in and best served by very specific nurses who went all the way beyond their job descriptions and expectations to ensure our well being are catered for ,to some point it started to feel like home when it was their shift . They gave their best and become selfless to us but yet professional,loving ,passionate and caring . They never not by even a day failure to care . I salute them :Sr Refilwe ,Sr Ashley ,the unit manager in ward one who always wears a smile jst like the above mentioned nurses not forgetting my hope givers : Khanyisa ,Pertunia ,Lisbert .I salute you by standing by to principles and treating us with care and respect at all times with no judgment.Theses nurses certainly knows why they took their pledge with pride and carried the mission . Most respect to them . To Sr Tebelo a light skinned sr working in ward 1 ,I must say after the altication we had with regards to her redirecting me to someone else that I didn’t even knew as for what ever I need she kept on redirecting me to Purtinia who supposingly deligated for most duties that we need assistance, made me question her nursing skills . But I applaude her for getting back to me and we spoke ,she apologiesed and took accountability for her failure to assist according to job description. She was able to apologise and then started treating us as normal clients as it should have been from the start . My sadness moment was this nurse who works Monday-Friday Zulu speaking enrolled nurse , this lady has a lot of training needed for her experiences , she exchanges words with patients not even knowing when to pet her superior take charge when she will notice that you don’t see eye to eye with her , she used words like when I asked for something for my migraines she told me that I’m addicted to pain medicine but she is not in my head and as far as my consent it was my right to get Wht iam prescribed for when I need it ,I went to Poortview for healing not judgement, far worst she will be so sarcastic about our where about and medication in front of us patients with no remorse . I guess she still needs to be reminded of her pledge and scope of practice including etiquettes . I was confused by also during my discharge she refused me the medication that was prescribed and billed to my medical aid but I didn’t finish them so I requested that she can please give them to me as my medical aid it’s almost depleted and the hospital medication is already in use ,these remaining oral medication would have made my script easy to get what I can upon discharged , she said it’s going back to the pharmacy to be credited but what was the point to send it there since i need them as my prescription was requested on my discharge scripts . Unnecessary wait till I can get my prescription. She never even bothered to ask from her supervisor ,she always debates with me,she have no ethics instead attitude,judging people with their diagnosis . I don’t expect to be back chatted by a nurse instead of her taking up to her manager nor it would have been better if the process was explained upon admission to us so that we will be able to know . Not to forget the Louis our loving and caring ward clerk , chef who ensured our needs are met and gave five star treatment ,my Khumalo the security guard who at all times ensured our safety and lastly our cleaner so caring . Thank you very much for the stay and treatment you have given me
0
Replies (0)U
URBANIA
1 reviews | Active since Jan 2020
18 Sept 2025, 06:18
Life Poortveiw can make or break you
I was admitted in life Poortview hospital due to health problem . My first experience I was very nervous about the intuition but I’m glad we were taken in and best served by very specific nurses who went all the way beyond their job descriptions and expectations to ensure our well being are catered for ,to some point it started to feel like home when it was their shift . They gave their best and become selfless to us but yet professional,loving ,passionate and caring . They never not by even a day failure to care . I salute them :Sr Refilwe ,Sr Ashley ,the unit manager in ward one who always wears a smile jst like the above mentioned nurses not forgetting my hope givers : Khanyisa ,Pertunia ,Lisbert .I salute you by standing by to principles and treating us with care and respect at all times with no judgment.Theses nurses certainly knows why they took their pledge with pride and carried the mission . Most respect to them . To Sr Tebelo a light skinned sr working in ward 1 ,I must say after the altication we had with regards to her redirecting me to someone else that I didn’t even knew as for what ever I need she kept on redirecting me to Purtinia who supposingly deligated for most duties that we need assistance, made me question her nursing skills . But I applaude her for getting back to me and we spoke ,she apologiesed and took accountability for her failure to assist according to job description. She was able to apologise and then started treating us as normal clients as it should have been from the start . My sadness moment was this nurse who works Monday-Friday Zulu speaking enrolled nurse , this lady has a lot of training needed for her experiences , she exchanges words with patients not even knowing when to pet her superior take charge when she will notice that you don’t see eye to eye with her , she used words like when I asked for something for my migraines she told me that I’m addicted to pain medicine but she is not in my head and as far as my consent it was my right to get Wht iam prescribed for when I need it ,I went to Poortview for healing not judgement, far worst she will be so sarcastic about our where about and medication in front of us patients with no remorse . I guess she still needs to be reminded of her pledge and scope of practice including etiquettes . I was confused by also during my discharge she refused me the medication that was prescribed and billed to my medical aid but I didn’t finish them so I requested that she can please give them to me as my medical aid it’s almost depleted and the hospital medication is already in use ,these remaining oral medication would have made my script easy to get what I can upon discharged , she said it’s going back to the pharmacy to be credited but what was the point to send it there since i need them as my prescription was requested on my discharge scripts . Unnecessary wait till I can get my prescription. She never even bothered to ask from her supervisor ,she always debates with me . I don’t expect to be back chatted by a nurse instead of her taking up to her manager nor it would have been better if the process was explained upon admission to us so that we will be able to know . Not to forget the Louis our loving and caring ward clerk , chef who ensured our needs are met and gave five star treatment ,my Khumalo the security guard who at all times ensured our safety and lastly our cleaner so caring . Thank you very much for the stay and treatment you have given me
Helpful (0)
|Replies (0)U
URBANIA
1 reviews | Active since Jan 2020
18 Sept 2025, 06:18
Life Poortveiw can make or break you
I was admitted in life Poortview hospital due to health problem . My first experience I was very nervous about the intuition but I’m glad we were taken in and best served by very specific nurses who went all the way beyond their job descriptions and expectations to ensure our well being are catered for ,to some point it started to feel like home when it was their shift . They gave their best and become selfless to us but yet professional,loving ,passionate and caring . They never not by even a day failure to care . I salute them :Sr Refilwe ,Sr Ashley ,the unit manager in ward one who always wears a smile jst like the above mentioned nurses not forgetting my hope givers : Khanyisa ,Pertunia ,Lisbert .I salute you by standing by to principles and treating us with care and respect at all times with no judgment.Theses nurses certainly knows why they took their pledge with pride and carried the mission . Most respect to them . To Sr Tebelo a light skinned sr working in ward 1 ,I must say after the altication we had with regards to her redirecting me to someone else that I didn’t even knew as for what ever I need she kept on redirecting me to Purtinia who supposingly deligated for most duties that we need assistance, made me question her nursing skills . But I applaude her for getting back to me and we spoke ,she apologiesed and took accountability for her failure to assist according to job description. She was able to apologise and then started treating us as normal clients as it should have been from the start . My sadness moment was this nurse who works Monday-Friday Zulu speaking enrolled nurse , this lady has a lot of training needed for her experiences , she exchanges words with patients not even knowing when to pet her superior take charge when she will notice that you don’t see eye to eye with her , she used words like when I asked for something for my migraines she told me that I’m addicted to pain medicine but she is not in my head and as far as my consent it was my right to get Wht iam prescribed for when I need it ,I went to Poortview for healing not judgement, far worst she will be so sarcastic about our where about and medication in front of us patients with no remorse . I guess she still needs to be reminded of her pledge and scope of practice including etiquettes . I was confused by also during my discharge she refused me the medication that was prescribed and billed to my medical aid but I didn’t finish them so I requested that she can please give them to me as my medical aid it’s almost depleted and the hospital medication is already in use ,these remaining oral medication would have made my script easy to get what I can upon discharged , she said it’s going back to the pharmacy to be credited but what was the point to send it there since i need them as my prescription was requested on my discharge scripts . Unnecessary wait till I can get my prescription. She never even bothered to ask from her supervisor ,she always debates with me . I don’t expect to be back chatted by a nurse instead of her taking up to her manager nor it would have been better if the process was explained upon admission to us so that we will be able to know . Not to forget the Louis our loving and caring ward clerk , chef who ensured our needs are met and gave five star treatment ,my Khumalo the security guard who at all times ensured our safety and lastly our cleaner so caring . Thank you very much for the stay and treatment you have given me
0
Replies (0)ED
Elizabeth D
1 reviews | Active since Jan 2020
20 May 2024, 01:05
The Nursing Staff is so RECKLESS as if we are not paying
I was admitted in April 2024 and had a Fibromyalgia. I was in the worst pain. I remember I was in ward 2 when I was admitted. 3rd floor. The absolute disregard for my pain by the nurses was disgusting. I was hardly able to walk to the nurses station to fetch my pills. None of them helped me. They would just look the other way. There was this one evening where a nurse was so annoyed by me that she said I should have been put in ward 3 because I needed assistance. But she still didn’t assist me. There was an instance where a patient who was an older gentleman had to help me himself. I had to ask to be moved to ward 3 because I was basically taking care of myself. HORRIBLE EXPERIENCE
Helpful (0)
|Replies (0)ED
Elizabeth D
1 reviews | Active since Jan 2020
20 May 2024, 01:05
The Nursing Staff is so RECKLESS as if we are not paying
I was admitted in April 2024 and had a Fibromyalgia. I was in the worst pain. I remember I was in ward 2 when I was admitted. 3rd floor. The absolute disregard for my pain by the nurses was disgusting. I was hardly able to walk to the nurses station to fetch my pills. None of them helped me. They would just look the other way. There was this one evening where a nurse was so annoyed by me that she said I should have been put in ward 3 because I needed assistance. But she still didn’t assist me. There was an instance where a patient who was an older gentleman had to help me himself. I had to ask to be moved to ward 3 because I was basically taking care of myself. HORRIBLE EXPERIENCE
0
Replies (0)MB
Minette B
1 reviews | Active since Jan 2020
18 Jan 2024, 16:03
Ward 4 - worst place on earth
Life Poortview Psychiatric Hospital Ward 4 PLEASE IF YOU HAVE A FAMILY MEMBER OR LOVED ONE THAT YOU WANT TO SEND THERE, PLEASE READ MY EXPERIENCE BEFORE YOU GET THEM INVOLUNTARY COMITTED. Just to give you a bit of backgound as to why I was involuntarily committed there. I went to another facility where I had regular follow up appointments with my psychologist and by the end of the session she mentioned something that happened to me that we need to discuss in our following session. I felt triggered but realized that I must now ground myself because I am on my way to visit my son and it is a 40min drive to him. On my way out of her office, I realized that I cried a lot during the session and that my makeup must have been running all over my face, so before leaving to go to my car I made a pit stop in the bathroom where I washed my face and while i was looking in the mirror I got triggered by that same memory again and before I knew it I broke the mirror and started cutting myself. That facility felt that they needed to admit me at Poortview because they felt they didn't had the adequate staff or room to keep me safe but I refused to be admitted so they send me to Poortview as an involuntary patient because that was legally the only option they had. Ward 4 is a specialized closed off unit where they treat people that is out of touch with reality. I wasn't out of touch or delusional in any way and as an involuntarily patient found it very Traumatic. My first night I spend there I was in a room with 4 beds. It was very hot and I did not have any clothes there accept the ones I came in with. During the night I was sweating and decided to take my pants off and put it next to my legs underneath the blankets. During the night one of my roommates were all over us and there lots of disturbance and they were screaming, and when I wanted to stand up to see what was going on, all my clothes were gone. My pants, socks and shoes.. I asked the nurses and soon learned that this lady takes everyones stuff and puts it on. Numarous times she was cought wearing other peoples close and because she is a big lady she streches the clothes to try to wear it. But I really felt for her. She had that thing, but she also was the sweetest person. But because she was so busy the whole time she mostly spend her days in the isolation room where she banged on the door, screaming and begging to come out. In the ward with me was also a schizophrenic guy. He honestly believes that he is in danger and that people are trying to kill him. It did not help the situation bacuse of being in Ward 4 where he was locked in and he did not trust the staff. He would get these extreme outbursts banging on the door screaming for help trying to get out. I soon started making friends with him because when he is calm he is a nice afrikaans, christian guy. So when he had outbursts I would go to him and tell him I am here and you are safe and I am looking out for you. In some way that helped and he felt more at ease. My first official complaint I want to make is how the staff treats the patiants. They openly tease and make fun of the patients that are clearly in distress! And what bothers me is that the whole Ward is covered with cameras and the camaras has audio, which means that there is no way Management do not know about this. And its not like the nurses are talking sofly about someone - its loud and directed towards the patients. Another roommate of mine was sleeping when I arrived and I soon noticed that they were deliberately making her that way. They will wake her up to give her another sedative Than there is a thing on hygiene.. Some of the patients that are there do not have contol over their bladders or do not know how to use the tiolet. The cleaners do not come in often and the nurses are busy. So, many times we would enter a bathroom that is wet and pooed all over, so we must cleaning it ourselves with the tiolet paper, but that means it is just on an eye level clean. The whole place stinks of urine and poo and there is no windows and the extractor fans doesn't work. One of my new roomates had a bladder issue and as she was laying next to me I could hear her pooing on herself. She actually stood up and went to the nurses fo ask if they could change her but the nurse got annoyed and told her to come back in an hour. This is my official complaint nr 4. If they cannot provide or care for the patients they must refer them to a place that can help them. On day 6 I was moved to Ward 1, which is an open Ward. Everyone that saw me, the drs and staffs first reaction was "Are you glad to be in the new Ward" but every time I heard that question, I just wanted to cry. To me it felt like someone locked me inside a room where, ****d, abused and traumatized, then suddenly taken into the other room where they put me in a pretty dress and handed me candy and asking me, if I'm happy its over. I cried for 2 days straight where I cried so much I struggled to put my sentences together because I was still there (in that same building) - even though I can now go anywhere, I was trapped with no one to trust or to help me. This is my 3rd day out of hospital, and I think that maybe it was the punishment I deserved for what I have done. But the scars that it left is much deeper then those i came in with. I am still afraid..
Helpful (0)
|Replies (0)MB
Minette B
1 reviews | Active since Jan 2020
18 Jan 2024, 16:03
Ward 4 - worst place on earth
Life Poortview Psychiatric Hospital Ward 4 PLEASE IF YOU HAVE A FAMILY MEMBER OR LOVED ONE THAT YOU WANT TO SEND THERE, PLEASE READ MY EXPERIENCE BEFORE YOU GET THEM INVOLUNTARY COMITTED. Just to give you a bit of backgound as to why I was involuntarily committed there. I went to another facility where I had regular follow up appointments with my psychologist and by the end of the session she mentioned something that happened to me that we need to discuss in our following session. I felt triggered but realized that I must now ground myself because I am on my way to visit my son and it is a 40min drive to him. On my way out of her office, I realized that I cried a lot during the session and that my makeup must have been running all over my face, so before leaving to go to my car I made a pit stop in the bathroom where I washed my face and while i was looking in the mirror I got triggered by that same memory again and before I knew it I broke the mirror and started cutting myself. That facility felt that they needed to admit me at Poortview because they felt they didn't had the adequate staff or room to keep me safe but I refused to be admitted so they send me to Poortview as an involuntary patient because that was legally the only option they had. Ward 4 is a specialized closed off unit where they treat people that is out of touch with reality. I wasn't out of touch or delusional in any way and as an involuntarily patient found it very Traumatic. My first night I spend there I was in a room with 4 beds. It was very hot and I did not have any clothes there accept the ones I came in with. During the night I was sweating and decided to take my pants off and put it next to my legs underneath the blankets. During the night one of my roommates were all over us and there lots of disturbance and they were screaming, and when I wanted to stand up to see what was going on, all my clothes were gone. My pants, socks and shoes.. I asked the nurses and soon learned that this lady takes everyones stuff and puts it on. Numarous times she was cought wearing other peoples close and because she is a big lady she streches the clothes to try to wear it. But I really felt for her. She had that thing, but she also was the sweetest person. But because she was so busy the whole time she mostly spend her days in the isolation room where she banged on the door, screaming and begging to come out. In the ward with me was also a schizophrenic guy. He honestly believes that he is in danger and that people are trying to kill him. It did not help the situation bacuse of being in Ward 4 where he was locked in and he did not trust the staff. He would get these extreme outbursts banging on the door screaming for help trying to get out. I soon started making friends with him because when he is calm he is a nice afrikaans, christian guy. So when he had outbursts I would go to him and tell him I am here and you are safe and I am looking out for you. In some way that helped and he felt more at ease. My first official complaint I want to make is how the staff treats the patiants. They openly tease and make fun of the patients that are clearly in distress! And what bothers me is that the whole Ward is covered with cameras and the camaras has audio, which means that there is no way Management do not know about this. And its not like the nurses are talking sofly about someone - its loud and directed towards the patients. Another roommate of mine was sleeping when I arrived and I soon noticed that they were deliberately making her that way. They will wake her up to give her another sedative Than there is a thing on hygiene.. Some of the patients that are there do not have contol over their bladders or do not know how to use the tiolet. The cleaners do not come in often and the nurses are busy. So, many times we would enter a bathroom that is wet and pooed all over, so we must cleaning it ourselves with the tiolet paper, but that means it is just on an eye level clean. The whole place stinks of urine and poo and there is no windows and the extractor fans doesn't work. One of my new roomates had a bladder issue and as she was laying next to me I could hear her pooing on herself. She actually stood up and went to the nurses fo ask if they could change her but the nurse got annoyed and told her to come back in an hour. This is my official complaint nr 4. If they cannot provide or care for the patients they must refer them to a place that can help them. On day 6 I was moved to Ward 1, which is an open Ward. Everyone that saw me, the drs and staffs first reaction was "Are you glad to be in the new Ward" but every time I heard that question, I just wanted to cry. To me it felt like someone locked me inside a room where, ****d, abused and traumatized, then suddenly taken into the other room where they put me in a pretty dress and handed me candy and asking me, if I'm happy its over. I cried for 2 days straight where I cried so much I struggled to put my sentences together because I was still there (in that same building) - even though I can now go anywhere, I was trapped with no one to trust or to help me. This is my 3rd day out of hospital, and I think that maybe it was the punishment I deserved for what I have done. But the scars that it left is much deeper then those i came in with. I am still afraid..
0
Replies (0)GK
Ghina K
1 reviews | Active since Jan 2020
2 Oct 2023, 07:57
Poortview not healthy for mental illness
I am utterly disgusted in the service. During my stay patients weren't looked after. You waited 3 days to see a Dr, if you see him at all. As someone who suffers with Depression I would not recommend this hospital at all, you are not in safe hands at all. 6 months after I was in Poortview, now they send me an amount outstanding, no statement, just an amount. This is a poorly operated hospital. Rather seek help elsewhere.
Helpful (0)
|Replies (0)GK
Ghina K
1 reviews | Active since Jan 2020
2 Oct 2023, 07:57
Poortview not healthy for mental illness
I am utterly disgusted in the service. During my stay patients weren't looked after. You waited 3 days to see a Dr, if you see him at all. As someone who suffers with Depression I would not recommend this hospital at all, you are not in safe hands at all. 6 months after I was in Poortview, now they send me an amount outstanding, no statement, just an amount. This is a poorly operated hospital. Rather seek help elsewhere.
0
Replies (0)NM
Nombuso M
1 reviews | Active since Jan 2020
25 Aug 2023, 08:46
Disappointed and dissatisfied
I enquired about my spouses stay and wanted to find out what time his going to be discharged from the hospital a lady by the name of Winnie told me that my husband is old enough to tell update me about his progress of which it was there furthest thing from my question. I do not appreciate how this lady spoke to me and it makes me question how she treats the patients there.
Helpful (0)
|Replies (0)NM
Nombuso M
1 reviews | Active since Jan 2020
25 Aug 2023, 08:46
Disappointed and dissatisfied
I enquired about my spouses stay and wanted to find out what time his going to be discharged from the hospital a lady by the name of Winnie told me that my husband is old enough to tell update me about his progress of which it was there furthest thing from my question. I do not appreciate how this lady spoke to me and it makes me question how she treats the patients there.
0
Replies (0)AH
CR