U
URBANIA
Active since Dec 2023
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8 reviews7 months ago
Life Poortveiw can make or break you
I was admitted in life Poortview hospital due to health problem . My first experience I was very nervous about the intuition but I’m glad we were taken in and best served by very specific nurses who went all the way beyond their job descriptions and expectations to ensure our well being are catered for ,to some point it started to feel like home when it was their shift . They gave their best and become selfless to us but yet professional,loving ,passionate and caring . They never not by even a day failure to care . I salute them :Sr Refilwe ,Sr Ashley ,the unit manager in ward one who always wears a smile jst like the above mentioned nurses not forgetting my hope givers : Khanyisa ,Pertunia ,Lisbert .I salute you by standing by to principles and treating us with care and respect at all times with no judgment.Theses nurses certainly knows why they took their pledge with pride and carried the mission . Most respect to them . To Sr Tebelo a light skinned sr working in ward 1 ,I must say after the altication we had with regards to her redirecting me to someone else that I didn’t even knew as for what ever I need she kept on redirecting me to Purtinia who supposingly deligated for most duties that we need assistance, made me question her nursing skills . But I applaude her for getting back to me and we spoke ,she apologiesed and took accountability for her failure to assist according to job description. She was able to apologise and then started treating us as normal clients as it should have been from the start . My sadness moment was this nurse who works Monday-Friday Zulu speaking enrolled nurse , this lady has a lot of training needed for her experiences , she exchanges words with patients not even knowing when to pet her superior take charge when she will notice that you don’t see eye to eye with her , she used words like when I asked for something for my migraines she told me that I’m addicted to pain medicine but she is not in my head and as far as my consent it was my right to get Wht iam prescribed for when I need it ,I went to Poortview for healing not judgement, far worst she will be so sarcastic about our where about and medication in front of us patients with no remorse . I guess she still needs to be reminded of her pledge and scope of practice including etiquettes . I was confused by also during my discharge she refused me the medication that was prescribed and billed to my medical aid but I didn’t finish them so I requested that she can please give them to me as my medical aid it’s almost depleted and the hospital medication is already in use ,these remaining oral medication would have made my script easy to get what I can upon discharged , she said it’s going back to the pharmacy to be credited but what was the point to send it there since i need them as my prescription was requested on my discharge scripts . Unnecessary wait till I can get my prescription. She never even bothered to ask from her supervisor ,she always debates with me . I don’t expect to be back chatted by a nurse instead of her taking up to her manager nor it would have been better if the process was explained upon admission to us so that we will be able to know . Not to forget the Louis our loving and caring ward clerk , chef who ensured our needs are met and gave five star treatment ,my Khumalo the security guard who at all times ensured our safety and lastly our cleaner so caring . Thank you very much for the stay and treatment you have given me
0 replies
11 months ago
Exceptional sevice,well done
I lost my Phone last week ,a Sumsang S23 ultra . I was so stranded and frustrated because all my important things were there and I was also using it for work purposes and school . I was assisted by the case manager Mukondi Rasamabo Claims consultant Discovery Insure. She was very efficient,friendly,reassuring and solved my claim instantly with all the information required. Thank you very much for the hussle free claim and sufficient assistance,excellent work ethics and patience.Keep up the great and exceptional work that you do to your clients. New phone will be delivered very soon 🥳🥰👌
53 replies
11 months ago
Service very efficient and the agent is very helpful and patient
Service very efficient and the agent is very helpful and patient . Iam very happy with the service . Very informative and kind
58 replies
16 months ago
Unprofessional and ********* service with no respect what so ever
I have never been so disrespected in my life like I have been today at Spec savers Tamboti mall ,Randfontein,Gauteng . I went there today the 20th of December 2024 and I was assisted by a very lovely and friendly lady named as Memory, as I wa****cited by her service the other employee by the name of Lerato stepped in by reprimanding me in a very disrespectful manner telling me that iam making noise in the store ,I asked her what was wrong by being excited with my loud voice that I have naturally especially since I was not complaining nor attacking them . Lerato kept on continuing arguing with me telling me that she works there she has a right to say what ever she wants . What also interest me was that the client she assisted rep**** on her statement saying ‘I’m making noise disturbing other clients ‘ the gentlemen said they are not disturbed in any kind of way ,so I ask my self that why Lerato had to argue with me regarding my tone since it was not being distructive other clients . Lerato is very rude and she has no sense of respect to other clients I even wonder if she went for customer service training because she is very unprofessional and *********. She made me to feel belittled and feel like a silly child after I have spended so much at spec saver . I doubt I will return for glasses at spec saver if they continue hiring such *********** people like Lerato who looks down on clients . My reference number for purchase is : KHU023. I’m not happy at all I feel slandered
56 replies
26 months ago
Product is as advertised, good communication in terms of the delivery status update
Product is as advertised, good communication in terms of the delivery status update. Affordable prices
58 replies
28 months ago
Lack of Communication , poor service
I bought a personalised field bar but when it was delivered it was not personalised and I paid for it . Upon delivery I jst got a note of apologies that their engraving machine is currently not working but what happenes to the money I paid to get it personalised and what I didn’t like the most is their lack of communication just a note is not enough they should alreast have called or emailed me to find out if I could wait for the machine till it’s fixed or refund me for the personalisation instead of just sending it as it is and not stating the way going forward .
128 replies
28 months ago
Easy to shop online and delivery is quick
Easy to shop online and delivery is quick. Service satisfaction plus affordable prices
128 replies
28 months ago
Service quick to reach telephonically ,hussle free ,no complicated questions nor requirements
Service quick to reach telephonically ,hussle free ,no complicated questions nor requirements .Service consultant Khanyo Nxusano is very friendly ,patient and informative .Service well done and excellent
129 replies
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
1 (12.5%)
1 Star
1 (12.5%)