ED
Elizabeth D
Active since May 2024
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Poor poor service all round
I’m really upset about the level of service I have received today I have been on the phone for 30 minutes only to have the line cut on me. The lady I spoke with at retention clearly had no time to service me correctly. At some point during the call I had to ask her to stop giving me attitude.
0 replies
5 months ago
Very disappointed client
I am truly disappointed with the level of service I received from old mutual when I was applying for my Flexible Investment. I already have a tax free account with you as well as a funeral policy I took for my brother. The amount of time it takes for an agent to respond to my request is ridiculous. When I made the application for the flexible investment, I expected it to be accepted and active before my debit date. There is so much toing and froing. The agent waited for days to correspond with me. Then when I provided a response it took several more days for her to come back again to say there is an error. What I don’t understand is that you guys already have my information already. When I told her to cancel because this is taking too long, she took no accountability for her delayed response and immediately cancelled my application on the spot. If you need to confirm anything with me then why does it take several days to send me an email? It is clear that you guys don’t appreciate me as a client. I might not be bringing in a lot of business to your company, but I am still your client.
124 replies
9 months ago
An absolute WASTE of time!!!
This company really knows how to waste people’s time and resources. Because they will place an ad as if they are recruiting for one thing and then totally mislead you during the interview process. Only to find out you will be doing door to door sales without even a basic salary or paying for your consultants’ transportation. Please don’t waste peoples time and effort because you know the economy is bad and everyone is desperate for work. STOP WASTING PEOPLES TIME!!! Shame on you!!!
0 replies
12 months ago
Thank you Pick n Pay ASAP
Your call centre agents are such an absolute delight. The lady I spoke with was kind and explained why I wasn’t seeing my order. And then proceeded to help me troubleshoot on my phone.
1 reply
13 months ago
Unauthorised debit!!! ********* staff!!!
I was debited R1250 even though I refused to sign the contract because I had changed my mind. They took my money and nobody had approved that debit order. They took first time they attempted to debit my account, there was no money as I am unemployed. I immediately contacted Penelope and asked who gave authority for this debit because I never signed any paperwork or provided documents that she had previously requested. How did she go through with the debit order without me. She tried to make an excuse that since I wasn’t taking her calls anymore, she proceeded with the contract on her own. I told her I would report her if she didn’t stop this debit order because what she did was *********. Today I was debited R1250 from my SASSA disability grant. This is absolute nonsense. What am I supposed to eat? Your company is full of ****** who only care about themselves. I want this resolved TODAY!!!
53 replies
13 months ago
Incorrect information reflecting
I have been waiting for almost 2 weeks with no resolution. I was provided with 2 prescription letters that reflect the incorrect account numbers. I was advised that this matter would be escalated to the relevant department for resolution. I have been emailing and calling since. All I want is to get letters with the correct information reflecting as per credit bureau. The account numbers on the letters I received do not correspond with the account numbers on my credit report.
169 replies
13 months ago
Thank you
Thank you Masego Ramura for prioritising my query. I truly appreciate you.
0 replies
14 months ago
Prescription letters
On the 30th January 2025 I sent an email to FNB personal loans requesting for prescription letters for the 2 accounts that they had under my name. On 3 February 2025 I received an email response saying that my request was escalated to Legal for investigation and I would be contacted with feedback. It has been over a month since that last correspondence and I need my prescription letters.
109 replies
14 months ago
Prescription letter
On the 29 January 2025 I called in requesting prescription letters for my HomeChoice account. I have called again in February to follow up with no luck. I was initially advised that it would take 7 days to resolve this query and receive my letter. It’s almost been 2 months now.
109 replies
14 months ago
Prescription letters
I have 3 accounts that were handed over to mbd for collection and all 3 have prescribed. On the 29th January 2025 I called in to request for the prescription letters and was advised to send an email to queries@mbdcs.co.za. A few weeks later I received an email saying the query has been escalated to the relevant department since those files were closed I still haven’t received my letters.
109 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
11 (78.57142857142857%)