ED
Elizabeth D
Active since May 2024
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Poor poor service all round
I’m really upset about the level of service I have received today I have been on the phone for 30 minutes only to have the line cut on me. The lady I spoke with at retention clearly had no time to service me correctly. At some point during the call I had to ask her to stop giving me attitude.
0 replies
7 months ago
Very disappointed client
I am truly disappointed with the level of service I received from old mutual when I was applying for my Flexible Investment. I already have a tax free account with you as well as a funeral policy I took for my brother. The amount of time it takes for an agent to respond to my request is ridiculous. When I made the application for the flexible investment, I expected it to be accepted and active before my debit date. There is so much toing and froing. The agent waited for days to correspond with me. Then when I provided a response it took several more days for her to come back again to say there is an error. What I don’t understand is that you guys already have my information already. When I told her to cancel because this is taking too long, she took no accountability for her delayed response and immediately cancelled my application on the spot. If you need to confirm anything with me then why does it take several days to send me an email? It is clear that you guys don’t appreciate me as a client. I might not be bringing in a lot of business to your company, but I am still your client.
2 replies
11 months ago
An absolute WASTE of time!!!
This company really knows how to waste people’s time and resources. Because they will place an ad as if they are recruiting for one thing and then totally mislead you during the interview process. Only to find out you will be doing door to door sales without even a basic salary or paying for your consultants’ transportation. Please don’t waste peoples time and effort because you know the economy is bad and everyone is desperate for work. STOP WASTING PEOPLES TIME!!! Shame on you!!!
0 replies
13 months ago
Thank you Pick n Pay ASAP
Your call centre agents are such an absolute delight. The lady I spoke with was kind and explained why I wasn’t seeing my order. And then proceeded to help me troubleshoot on my phone.
1 reply
15 months ago
Thank you
Thank you Masego Ramura for prioritising my query. I truly appreciate you.
0 replies
15 months ago
Prescription letter
On the 29 January 2025 I called in requesting prescription letters for my HomeChoice account. I have called again in February to follow up with no luck. I was initially advised that it would take 7 days to resolve this query and receive my letter. It’s almost been 2 months now.
2 replies
15 months ago
Prescription letters
I have 3 accounts that were handed over to mbd for collection and all 3 have prescribed. On the 29th January 2025 I called in to request for the prescription letters and was advised to send an email to queries@mbdcs.co.za. A few weeks later I received an email saying the query has been escalated to the relevant department since those files were closed I still haven’t received my letters.
2 replies
16 months ago
Disgusting customer service
I’ve just spoken to a customer service representative who was UNWILLING to help me with getting a prescription letter because letter. He even went as far as saying “Ma’am, there is no such terminology as prescription in business. A prescription is something you only get from the doctor. “. He was absolutely clueless. I had to beg him to pull up my account details on his end. I asked for his name and he would not give me his name.
2 replies
24 months ago
Such nonsense service
I think it’s ridiculous that Mweb can just terminate my line. And when I have paid for the arrears amount, nobody at their billing department is working on a Saturday
0 replies
25 months ago
The Nursing Staff is so RECKLESS as if we are not paying
I was admitted in April 2024 and had a Fibromyalgia. I was in the worst pain. I remember I was in ward 2 when I was admitted. 3rd floor. The absolute disregard for my pain by the nurses was disgusting. I was hardly able to walk to the nurses station to fetch my pills. None of them helped me. They would just look the other way. There was this one evening where a nurse was so annoyed by me that she said I should have been put in ward 3 because I needed assistance. But she still didn’t assist me. There was an instance where a patient who was an older gentleman had to help me himself. I had to ask to be moved to ward 3 because I was basically taking care of myself. HORRIBLE EXPERIENCE
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)