Disappointing, poor service

Food was good and beautiful scenery, but service was frustrating, disappointing and infuriating - and I am a patient, understanding person! Birthday celebrations ruined :-( Took forever to take the order, got it wrong, waited a long time for food etc. Waiter seemed like a nice guy, but they seemed way understaffed, so barely saw him! When I paid the bill, (which of course they got wrong), I expressed my dissatisfaction. I was informed that three of the staff had been in an accident, which resulted in the lack of staff. Really Poplars? If this was true, why not at least communicate this? And then after all this I get overcharged - unbelievable. Waste of money.