Rude staff

Porto fish and chips Arcadia branch staff is very rude and disrespectful, they get your orders wrong and when you tell them they have attitude and very comfortable in disrespecting you. I sent an email and the Owner by the name Grace responded to acknowledge receipt and promised to investigate and I have sent her two emails to follow up but she hasn’t responded. I see why the staff there had that attitude because they knew that nothing will happen to them. They sell nice food but the staff is rude.