***** commited in a pensioner's account and Postbank is not bothered

I since lodged a ***** query with Postbank since 08th January 2026, unfortunately to this day nothing has come forth, no response to the endless emails sent to them, a Postbank agent at Pick n Pay gave me a number to call but even that number doesn't go through. It seems this is their strategy to frustrate their clients in order to give up and stop following up on their monies. It is not fair that a pensioner has to lose their money in the hands of a bank they trusted and they don't give a damn about it.