Pathetic service at Postbank

If anyone is applying for a sassa pension, don't choose to use the postbank card. Rather opt for the money to be paid out into your bank account. What a nightmare my 81 year old mum is going through. Some unknown person has *****ulently used her details and withdrew her money for 3 months now. We have been pillar and post trying to stop the card, report a ***** case and get sassa to change to using a bank account. What a painful experience for an 81 year old. First to find out some unknown person has withdrawn your money while you sit with the card at home. Then trying to get in contact with postbank to get a statement. Worse nightmare ever. They don't have a physical office and I struggled to get through their call Centre number. Then it was a mission and a half to get the statement. Finally got the statement after having to speak to a manager and losing my temper. Word of advise, use your bank account. There is just so much ***** out there. Unbelievable