Postbank worst service all round!!!

okay so I've been using post bank for few years for child grant, and all of sudden this January my card gets "blocked and told that I should get a new card the black card so I go to the outlets near me and told that the cards are unavailable, so I am told that the next best thing is to be sent instant money okay, then after weeks of waiting and being sent from pillar to post, I am told that the instant money services are discontinued that is from Feb, where as I've been waiting since January before it was discontinued, okay than I am told they will be sending cards to various destinations that deal with Postbank yet even today the 9th of February 2026 no cards in North West Potchefstroom branch!!! so why not unblock my card so I can access the funds available and when you decide you ready to send cards to the outlets you let me know and I'll happily get one, But no, I was told a supervisor by the name of Mr Manzini from post office will contact me and guess what..... I'm still waiting, other agents also promised to call me back to see how this matter can be resolved and yet again guess what.... I'm waiting!! it hurts so much when you have kids that must go to school and depend on that money to be able to send them to school but can't, as you have no other income, it realy hurts and Postbank just doesn't seem to give dam!!!