As long as you've paid you're on your own

I have been a loyal customer of this Postnet branch for well over a year, and during that time, I encountered a few minor hiccups that were usually resolved through communication. However, my recent experience has left me deeply disappointed.

This month, I utilized their services to send a parcel using Postnet to Postnet. To my dismay, the recipient informed me that they had not received the parcel. I promptly contacted the store, and I was assured that I would receive feedback via WhatsApp. Unfortunately, despite waiting for a response, none came. I decided to visit the store in person, where they checked with the destination store to see if the parcel had arrived. The response was that they would check and get back to me. I patiently waited for 15-20 minutes, but eventually, I left my contact details in case there were any updates regarding my parcel.

This morning, I reached out to them again for feedback, only to receive the same response: "we will get back to you." It appears that they are not particularly concerned about the level of service they provide to their clients. It seems there is a significant communication gap between the company and Aramex, the courier service they use. The parcel was apparently in a vehicle that was hijacked, but the store has shown little initiative in keeping me informed. Instead, I find myself chasing after a parcel that was ******, despite having paid for a service that was not delivered.

This frustrating experience has led me to the conclusion that I can no longer rely on Postnet, particularly due to their association with Aramex. It is disheartening when, as a customer, you are forced to expend considerable effort to obtain information for a service you have already paid for but did not receive. I believe it is time to explore alternatives to Postnet.