MM
Makabongwe M
Active since Dec 2015
4
Reviews
0
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Reviews
4 reviews24 months ago
Fancy Router | Quick Application | Unstable Network | Quick to Debit
I recall when I embarked on my journey with Rain. It was a few years back when 5G was still making its debut. Initially, I encountered no issues, but as time progressed and hardware upgrades lagged behind, problems began to arise. Recently, I opted for their max package on 5G. However, I've transitioned from having a consistent internet connection to facing instability. This directly impacts my work commitments, forcing me to seek alternative internet solutions despite paying for a service that is not delivering as expected. Moreover, they are conducting maintenance on a tower in our vicinity, affecting the 5G network. Unfortunately, there was no prior communication informing us of this maintenance activity. Additionally, there is no estimated time for completion, which could potentially stretch over several months or even a year. This lack of communication is highly unprofessional. Given that I am billed for 5G service, being relegated to 4G raises concerns. Why should I continue paying the full amount when the service received is not up to par?
142 replies
31 months ago
As long as you've paid you're on your own
I have been a loyal customer of this Postnet branch for well over a year, and during that time, I encountered a few minor hiccups that were usually resolved through communication. However, my recent experience has left me deeply disappointed. This month, I utilized their services to send a parcel using Postnet to Postnet. To my dismay, the recipient informed me that they had not received the parcel. I promptly contacted the store, and I was assured that I would receive feedback via WhatsApp. Unfortunately, despite waiting for a response, none came. I decided to visit the store in person, where they checked with the destination store to see if the parcel had arrived. The response was that they would check and get back to me. I patiently waited for 15-20 minutes, but eventually, I left my contact details in case there were any updates regarding my parcel. This morning, I reached out to them again for feedback, only to receive the same response: "we will get back to you." It appears that they are not particularly concerned about the level of service they provide to their clients. It seems there is a significant communication gap between the company and Aramex, the courier service they use. The parcel was apparently in a vehicle that was hijacked, but the store has shown little initiative in keeping me informed. Instead, I find myself chasing after a parcel that was ******, despite having paid for a service that was not delivered. This frustrating experience has led me to the conclusion that I can no longer rely on Postnet, particularly due to their association with Aramex. It is disheartening when, as a customer, you are forced to expend considerable effort to obtain information for a service you have already paid for but did not receive. I believe it is time to explore alternatives to Postnet.
0 replies
31 months ago
Aramex South Africa - Theft is a norm
I must express my deep disappointment with this company, which, regrettably, appears to lack professionalism and accountability. It seems that their primary focus is on profits rather than providing a reliable service. What is especially troubling is the apparent prevalence of theft and negligence, which has unfortunately become the norm and perpetuates this ************* service. My package was originally intended for delivery to a store (from Postnet to Postnet). However, when the parcel was marked as "out for delivery," it never reached its intended destination. Instead, the status inexplicably changed to "reattempting" and then to "returned to shipper," indicating that they still had possession of the parcel. When I contacted Aramex, I was told that the delivery vehicle had been "hijacked." Strangely, it appears that this company is consistently targeted in such incidents. A thorough investigation would reveal similar stories from others. This situation amounts to theft, and it is concerning that they seem to lack the necessary accountability. This company does not deserve the trust of customers or any business partnerships. Their behavior is deeply embarrassing and falls far short of what is expected.
0 replies
126 months ago
ADSL Line is down for weeks and false feedback
My ADSL line has been down for +-20 trying to get help with my line. Technician came once and thought it was a modem fault, but it turns out the line itself was still faulty. I replaced the modem and made an effort to get a new one too. Each time I was in contact with telkom support (Technical) 1st I was told \They were currently busy with my line and that they would update me/give me feedback. Day later I ask fault status and I am told "Technician has been dispatched to work on the line\"" and same response the next day. I got through on the phone after call a lot of times without any luck"
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (75%)
1 Star
1 (25%)