Horrible Service and Professionalism from Ruth.. Postnet Irene Mall

I received quite horrible service from Ruth just after her manager dashed off for lunch...

Insatiable levels of rudeness and lack of professionalism... I wanted to send through a camera package.

Prior to leaving the manager noted that I would have to send through an invoice for my purchase.

I initially sent through an email with no attachment of the invoice and was met with a verocious "is this what you call an invoice? " on her end...

I eventually noticed what the issue was and I sent through a payment receipt that I received from takealot.

What I bought was camera kit... It was on special and was sold as a kit... And so it only had a lump sum value on the invoice...

She then told me that DHL will probably refuse and send it back...

She then erupted into a "and you won't get a refund".

I then asked her if she provide me with documentation that stipulates that clause and I got no response...

What is more is the fact that she unwrapped my box initially to have a view of the contents... But when I declined to go further with processing I waited almost 10 min and told me that "ya you can go"... And my package was still not sello taped... She literally wanted me to go with an unboxed package.

I forced her to wrap it up as before... And she hesitatantly did it... I pulled the package from her and wrapped it myself as she showed absolutely no concern for my fragile content. Camera worth R8000.

When I asked to speak to the manager she did not call him but rather called DHL helpline... And that is not what I wanted to do... I wanted to speak to the manager so he can assess my situation... She called helpline and explicitly **** and told them that I brought in a package with no commercial invoice...

Her colleague could observe how Ruth was and saw that I was clearly not happy....

I hope PostNet Irene can do something about it.... The manager was very helpful but once he left all sense of professionalism was lost and Ruth seemed more irritated that I can imagine.

If it is personal, I suggest she deals with it outside the workplace..

If the manager reads this I'm deeply hurt by what happened yesterday...

She literally wanted me to leave with my box unwrapped... What is that really?

You may not like me, the least I expect is professionalism.