PZ
PAUL Z
Active since Jul 2021
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Formal Complaint Regarding Poor Customer Service – Checkers R55 (Money Market Till)
To Whom It May Concern, I am writing to formally lodge a complaint regarding the unacceptable and rude service I experienced at Checkers R55 Money Market tills on 21 August 2025, between 16:10 and 16:18, when I attempted to withdraw R1,457 from my Mukuru account. At the first Money Market till, the cashier (Dihaka) told me she did not have R7 at her till. When I asked if this meant she could not help me, her blunt reply was “yes.” I then asked what I should do, and her response was “I don’t know.” Whether she meant this sarcastically or not, such a reply is unprofessional and dismissive. I even tried to momentarily engage with her about her service, but she showed no concern or accountability. I then moved to the second Money Market till, where the cashier (Eliese) was even ruder. She told me she could only give me R1,450 instead of the full amount and went ahead to short-pay me. Again, there was no effort to check with other tills, involve a supervisor, or facilitate my transaction correctly. Instead, I was made to feel as though I was the problem, and I left the store angry and at a loss. While R7 may appear minor, the principle is critical: every customer deserves to receive the full amount owed, handled with courtesy and professionalism. The sarcastic tone, dismissive replies, and unwillingness to assist from both cashiers reflect a complete lack of customer care. This situation raises concerns: Is Checkers stating that customers at Money Market tills must accept incomplete payouts if there is “no change”? Why do cashiers not follow a process of checking other tills or escalating to management when they cannot facilitate a transaction properly? Why are employees who demonstrate rudeness and unprofessional conduct placed at Money Market tills, which handle sensitive transactions involving customers’ money? I strongly request that management review the CCTV footage between 16:10 and 16:18 on the stated date, where I moved between the two Money Market tills. Corrective action must be taken, as such service damages the reputation of Checkers and risks alienating customers. I left extremely disappointed and disrespected. Whether sarcastic or serious, such conduct is unacceptable and does not reflect the standards Checkers should uphold. I hereby request a formal written response from management within 7 business days, detailing how this matter will be addressed. Yours sincerely,
0 replies
8 months ago
Formal Complaint Regarding Poor Customer Service – Checkers R55 (Money Market Till)
Formal Complaint Regarding Poor Customer Service – Checkers R55 (Money Market Till) To Whom It May Concern, I am writing to formally lodge a complaint regarding the unacceptable and rude service I experienced at Checkers R55 Money Market tills on 21 August 2025, between 16:10 and 16:18, when I attempted to withdraw R1,457 from my Mukuru account. At the first Money Market till, the cashier (Dihaka) told me she did not have R7 at her till. When I asked if this meant she could not help me, her blunt reply was “yes.” I then asked what I should do, and her response was “I don’t know.” Whether she meant this sarcastically or not, such a reply is unprofessional and dismissive. I even tried to momentarily engage with her about her service, but she showed no concern or accountability. I then moved to the second Money Market till, where the cashier (Eliese) was even ruder. She told me she could only give me R1,450 instead of the full amount and went ahead to short-pay me. Again, there was no effort to check with other tills, involve a supervisor, or facilitate my transaction correctly. Instead, I was made to feel as though I was the problem, and I left the store angry and at a loss. While R7 may appear minor, the principle is critical: every customer deserves to receive the full amount owed, handled with courtesy and professionalism. The sarcastic tone, dismissive replies, and unwillingness to assist from both cashiers reflect a complete lack of customer care. This situation raises concerns: Is Checkers stating that customers at Money Market tills must accept incomplete payouts if there is “no change”? Why do cashiers not follow a process of checking other tills or escalating to management when they cannot facilitate a transaction properly? Why are employees who demonstrate rudeness and unprofessional conduct placed at Money Market tills, which handle sensitive transactions involving customers’ money? I strongly request that management review the CCTV footage between 16:10 and 16:18 on the stated date, where I moved between the two Money Market tills. Corrective action must be taken, as such service damages the reputation of Checkers and risks alienating customers. I left extremely disappointed and disrespected. Whether sarcastic or serious, such conduct is unacceptable and does not reflect the standards Checkers should uphold. I hereby request a formal written response from management within 7 business days, detailing how this matter will be addressed. Yours sincerely,
0 replies
36 months ago
RUTH-LACK OF PROFFESSIONALISM AND RUDENESS
I received quite horrible service from Ruth just after her manager dashed off for lunch... Insatiable levels of rudeness and lack of professionalism... I wanted to send through a camera package. Prior to leaving the manager noted that I would have to send through an invoice for my purchase. I initially sent through an email with no attachment of the invoice and was met with a verocious "is this what you call an invoice? " on her end... I eventually noticed what the issue was and I sent through a payment receipt that I received from takealot. What I bought was camera kit... It was on special and was sold as a kit... And so it only had a lump sum value on the invoice... She then told me that DHL will probably refuse and send it back... She then erupted into a "and you won't get a refund". I then asked her if she provide me with documentation that stipulates that clause and I got no response... What is more is the fact that she unwrapped my box initially to have a view of the contents... But when I declined to go further with processing I waited almost 10 min and told me that "ya you can go"... And my package was still not sello taped... She literally wanted me to go with an unboxed package. I forced her to wrap it up as before... And she hesitatantly did it... I pulled the package from her and wrapped it myself as she showed absolutely no concern for my fragile content. Camera worth R8000. When I asked to speak to the manager she did not call him but rather called DHL helpline... And that is not what I wanted to do... I wanted to speak to the manager so he can assess my situation... She called helpline and explicitly **** and told them that I brought in a package with no commercial invoice... Her colleague could observe how Ruth was and saw that I was clearly not happy.... I hope PostNet Irene can do something about it.... The manager was very helpful but once he left all sense of professionalism was lost and Ruth seemed more irritated that I can imagine. If it is personal, I suggest she deals with it outside the workplace.. If the manager reads this I'm deeply hurt by what happened yesterday... She literally wanted me to leave with my box unwrapped... What is that really? You may not like me, the least I expect is professionalism.
0 replies
36 months ago
Ruth-Lack of Professionalism and Extreme Rudeness
I received quite horrible service from Ruth just after her manager dashed off for lunch... Insatiable levels of rudeness and lack of professionalism... I wanted to send through a camera package. Prior to leaving the manager noted that I would have to send through an invoice for my purchase. I initially sent through an email with no attachment of the invoice and was met with a verocious "is this what you call an invoice? " on her end... I eventually noticed what the issue was and I sent through a payment receipt that I received from takealot. What I bought was camera kit... It was on special and was sold as a kit... And so it only had a lump sum value on the invoice... She then told me that DHL will probably refuse and send it back... She then erupted into a "and you won't get a refund". I then asked her if she provide me with documentation that stipulates that clause and I got no response... What is more is the fact that she unwrapped my box initially to have a view of the contents... But when I declined to go further with processing I waited almost 10 min and told me that "ya you can go"... And my package was still not sello taped... She literally wanted me to go with an unboxed package. I forced her to wrap it up as before... And she hesitatantly did it... I pulled the package from her and wrapped it myself as she showed absolutely no concern for my fragile content. Camera worth R8000. When I asked to speak to the manager she did not call him but rather called DHL helpline... And that is not what I wanted to do... I wanted to speak to the manager so he can assess my situation... She called helpline and explicitly **** and told them that I brought in a package with no commercial invoice... Her colleague could observe how Ruth was and saw that I was clearly not happy.... I hope PostNet Irene can do something about it.... The manager was very helpful but once he left all sense of professionalism was lost and Ruth seemed more irritated that I can imagine. If it is personal, I suggest she deals with it out
0 replies
36 months ago
Horrible Service and Professionalism from Ruth.. Postnet Irene Mall
I received quite horrible service from Ruth just after her manager dashed off for lunch... Insatiable levels of rudeness and lack of professionalism... I wanted to send through a camera package. Prior to leaving the manager noted that I would have to send through an invoice for my purchase. I initially sent through an email with no attachment of the invoice and was met with a verocious "is this what you call an invoice? " on her end... I eventually noticed what the issue was and I sent through a payment receipt that I received from takealot. What I bought was camera kit... It was on special and was sold as a kit... And so it only had a lump sum value on the invoice... She then told me that DHL will probably refuse and send it back... She then erupted into a "and you won't get a refund". I then asked her if she provide me with documentation that stipulates that clause and I got no response... What is more is the fact that she unwrapped my box initially to have a view of the contents... But when I declined to go further with processing I waited almost 10 min and told me that "ya you can go"... And my package was still not sello taped... She literally wanted me to go with an unboxed package. I forced her to wrap it up as before... And she hesitatantly did it... I pulled the package from her and wrapped it myself as she showed absolutely no concern for my fragile content. Camera worth R8000. When I asked to speak to the manager she did not call him but rather called DHL helpline... And that is not what I wanted to do... I wanted to speak to the manager so he can assess my situation... She called helpline and explicitly **** and told them that I brought in a package with no commercial invoice... Her colleague could observe how Ruth was and saw that I was clearly not happy.... I hope PostNet Irene can do something about it.... The manager was very helpful but once he left all sense of professionalism was lost and Ruth seemed more irritated that I can imagine. If it is personal, I suggest she deals with it outside the workplace.. If the manager reads this I'm deeply hurt by what happened yesterday... She literally wanted me to leave with my box unwrapped... What is that really? You may not like me, the least I expect is professionalism.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)